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When you click on any folder it displays the Email/Accounts/Advanced Features pane

  • 2 replies
  • 3 have this problem
  • 4 views
  • Last reply by Toad-Hall

Happy Angler
Happy Angler
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I have installed Thunderbird 45.3.0

Thunderbird has been working OK (except sometimes a bit slow!) for some time now. But it is now not displaying any massages when you click on the INBOX or any other folder. Which ever folder you click on it continues the display the pane that is displayed when you click on the email address (the top) folder. That is, the pane containing the account menus - Email - Read messages, Write a new message - Accounts - ... - Advanced Features - ...

Just before the problem started the user said that as they started up Thunderbird a message came up saying an COM file was missing. Because of this message I did an uninstall and a fresh install. But unfortunately this has not fixed the problem.

OTHER INFO. I have another Windows account on the same computer and Thunderbird works as expected with no issues (appart from the sometimes slow!).

We have been using Thunderbird on a number of computers for many years and have never encountered this problem.

Has anyone any ideas how this may be fixed?

I have installed Thunderbird 45.3.0 Thunderbird has been working OK (except sometimes a bit slow!) for some time now. But it is now not displaying any massages when you click on the INBOX or any other folder. Which ever folder you click on it continues the display the pane that is displayed when you click on the email address (the top) folder. That is, the pane containing the account menus - Email - Read messages, Write a new message - Accounts - ... - Advanced Features - ... Just before the problem started the user said that as they started up Thunderbird a message came up saying an COM file was missing. Because of this message I did an uninstall and a fresh install. But unfortunately this has not fixed the problem. OTHER INFO. I have another Windows account on the same computer and Thunderbird works as expected with no issues (appart from the sometimes slow!). We have been using Thunderbird on a number of computers for many years and have never encountered this problem. Has anyone any ideas how this may be fixed?

All Replies (2)

Happy Angler
Happy Angler Question owner
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Anyone out there able to help - I keep trying different fixes but with no joy!

Please please please - help help help .....

Thanks Gordon

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Do a test by starting Thunderbird in safe mode and seeing if the issue disappears. In Thunderbird 'Help' > 'Restart with addons disabled'

If it works in safe mode, then it is likely an addon extension causing the issue.

You would need to disable addons, one at a time, testing after you have disabled each addon.

Maybe an addon needs updating. I would start the test by disabling Lightning.

Modified by Toad-Hall