This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Error with Primus Account

more options

Error with account stanley.pinnell@primus.ca

Sending of password for user @primus.ca did not succeed. Mail server pop.primus.ca responded.

The person who set up my account did not relocate the emails from @primus.ca to @gmail.com.

I can receive email - but I cannot send, or use the program.

I cannot open any new emails.

My telephone # is . - I need HELP!


edited emails and phone# from public and search/spam bots as nobody here does support by phone.

Error with account stanley.pinnell@primus.ca Sending of password for user @primus.ca did not succeed. Mail server pop.primus.ca responded. The person who set up my account did not relocate the emails from @primus.ca to @gmail.com. I can receive email - but I cannot send, or use the program. I cannot open any new emails. My telephone # is . - I need HELP! edited emails and phone# from public and search/spam bots as nobody here does support by phone.

Modified by James

All Replies (1)

more options

Please contact Primus for help with this issue: https://primus.ca/index.php/ont_en/contact-us?unit=home

Also, I recommend that you do not post your phone number publicly and say that you are a 94 year old. That is just begging for scammers to call you and scam you out of money. If someone does phone you and want to be paid to help you with this, hang up on them!

Primus will help you solve this issue for free.