Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I reboot my computer, Firefox completely resets itself

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

theyoungone
theyoungone
more options

The title is pretty much self explanatory. Whenever I reboot my computer (Ubuntu 16.04), firefox loses ALL of its data. Any persistent cookies are removed, any customizations I make to the title bar are removed, my extensions are gone, and I have to sign into sync again. It's like a completely fresh installation.

Thanks for your help!

The title is pretty much self explanatory. Whenever I reboot my computer (Ubuntu 16.04), firefox loses ALL of its data. Any persistent cookies are removed, any customizations I make to the title bar are removed, my extensions are gone, and I have to sign into sync again. It's like a completely fresh installation. Thanks for your help!

Chosen solution

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

Read this answer in context 👍 0

All Replies (3)

FredMcD
FredMcD
more options

Chosen Solution

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

theyoungone
theyoungone Question owner
more options

Sorry, I saw the email and clicked the green button at the bottom without realizing that it said "mark as solution." I don't have anything of the sort installed, and I'm pretty sure they don't even release Linux versions. I've already gone through all the troubleshooting pages that could possibly pertain to this issue, with no luck.

FredMcD
FredMcD
more options

A post was flagged as Solved Problem. Please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.


I called for more help.