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One one mail account, login gives cryptic error, with no resolution.

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  • 1 has this problem
  • 1 view
  • Last reply by Zenos

DavidRich
DavidRich
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Im an experienced user of Thunderbird on Windows and Mac for 10 years. I use the latest version on both platforms. I have 8 email accounts identical to both platforms. One of the accounts returns this error upon startup/login: password or username not valid in the headline of the error box, and a long cryptic message on the body portion of the error message (in the screen shot below)

This occurred in Thunderbird on the same mail account, on both platforms. However, direct login using outlook.com using the same ID and password logs in successfully. There is no setting I can see any problem in. This occurred at the same instant.

I am expecting some important mail on that account, it would be nice to fix this.

Troubleshooting information: 


 Application Basics

   Name: Thunderbird
   Version: 45.5.0
   User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.5.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20161117035322
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop-mail.outlook.com:995, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, OAuth2
     OUTGOING: , smtp.googlemail.com:465, SSL, OAuth2, true

   account4:
     INCOMING: account4, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
     OUTGOING: , smtp.googlemail.com:465, SSL, OAuth2, true

   account6:
     INCOMING: account6, , (pop3) pop-mail.outlook.com:995, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

   account7:
     INCOMING: account7, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

   account8:
     INCOMING: account8, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true

   account9:
     INCOMING: account9, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

   account10:
     INCOMING: account10, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

   account11:
     INCOMING: account11, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-d15f02e9-9584-4f01-9319-c7fd32160730 (7/30/2016)

 Extensions
   Lightning, 4.7.5, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 536576
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.zoom.full: true
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 45.5.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.crash-guard.glcontext.appVersion: 45.5.0
     gfx.crash-guard.glcontext.deviceID: 0x0416
     gfx.crash-guard.glcontext.driverVersion: 10.18.10.4358
     gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
     gfx.crash-guard.status.glcontext: 2
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 5fc5ceb4-7209-493b-a679-7bda1e4a123
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.cookieBehavior: 3
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1478961055
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     privacy.donottrackheader.enabled: true

 Graphics

     Adapter Description: Intel(R) HD Graphics 4600
     Vendor ID: 0x8086
     Device ID: 0x0416
     Adapter RAM: Unknown
     Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
     Driver Version: 10.18.10.4358
     Driver Date: 12-21-2015
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.3.9600.18468)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.12
     4.12

     NSS
     3.21.3 Basic ECC
     3.21.3 Basic ECC

     NSS Util
     3.21.3
     3.21.3

     NSS SSL
     3.21.3 Basic ECC
     3.21.3 Basic ECC

     NSS S/MIME
     3.21.3 Basic ECC
     3.21.3 Basic ECC
Im an experienced user of Thunderbird on Windows and Mac for 10 years. I use the latest version on both platforms. I have 8 email accounts identical to both platforms. One of the accounts returns this error upon startup/login: password or username not valid in the headline of the error box, and a long cryptic message on the body portion of the error message (in the screen shot below) This occurred in Thunderbird on the same mail account, on both platforms. However, direct login using outlook.com using the same ID and password logs in successfully. There is no setting I can see any problem in. This occurred at the same instant. I am expecting some important mail on that account, it would be nice to fix this. Troubleshooting information: Application Basics Name: Thunderbird Version: 45.5.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.5.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20161117035322 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (pop3) pop-mail.outlook.com:995, SSL, passwordCleartext OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, OAuth2 OUTGOING: , smtp.googlemail.com:465, SSL, OAuth2, true account4: INCOMING: account4, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext OUTGOING: , smtp.googlemail.com:465, SSL, OAuth2, true account6: INCOMING: account6, , (pop3) pop-mail.outlook.com:995, SSL, passwordCleartext OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true account7: INCOMING: account7, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true account8: INCOMING: account8, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true account9: INCOMING: account9, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true account10: INCOMING: account10, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true account11: INCOMING: account11, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true Crash Reports http://crash-stats.mozilla.com/report/index/bp-d15f02e9-9584-4f01-9319-c7fd32160730 (7/30/2016) Extensions Lightning, 4.7.5, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value browser.cache.disk.capacity: 536576 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.zoom.full: true dom.apps.reset-permissions: true extensions.lastAppVersion: 45.5.0 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.crash-guard.glcontext.appVersion: 45.5.0 gfx.crash-guard.glcontext.deviceID: 0x0416 gfx.crash-guard.glcontext.driverVersion: 10.18.10.4358 gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 5fc5ceb4-7209-493b-a679-7bda1e4a123 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.cookieBehavior: 3 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1478961055 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true privacy.donottrackheader.enabled: true Graphics Adapter Description: Intel(R) HD Graphics 4600 Vendor ID: 0x8086 Device ID: 0x0416 Adapter RAM: Unknown Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Driver Version: 10.18.10.4358 Driver Date: 12-21-2015 Direct2D Enabled: false DirectWrite Enabled: false (6.3.9600.18468) ClearType Parameters: ClearType parameters not found WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9) GPU Accelerated Windows: 0 AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.12 4.12 NSS 3.21.3 Basic ECC 3.21.3 Basic ECC NSS Util 3.21.3 3.21.3 NSS SSL 3.21.3 Basic ECC 3.21.3 Basic ECC NSS S/MIME 3.21.3 Basic ECC 3.21.3 Basic ECC

All Replies (1)

Zenos
Zenos
more options

Hmm.

http://downdetector.com/status/outlook/map/