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Upgrade to Thunderbird 45.5.1 just broke my ability to receive messages.

  • 6 replies
  • 5 have this problem
  • 3 views
  • Last reply by randycs0

randycs0
randycs0
more options

Update to Thunderbird 45.5.1 was automatically installed and I restarted Thunderbird.

I have 3 accounts that automatically attempt to receive emails. Thunderbird is no longer receiving any emails.

I've used Thunderbird for years, without a problem.

Restarting Thunderbird in safe mode makes no difference

Obviously, something in this latest update has broken it.

I will attach the troubleshooting info. 


 Application Basics

   Name: Thunderbird
   Version: 45.5.1
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.5.1
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20161130024037
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account5:
     INCOMING: account5, , (pop3) pop3.live.com:995, SSL, passwordCleartext
     OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true

   account6:
     INCOMING: account6, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
     OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true

   account7:
     INCOMING: account7, , (pop3) mail.twc.com:995, SSL, passwordCleartext
     OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true

   account9:
     INCOMING: account9, , (im) prpl-facebook, plain, 0

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-5ae81954-3f6c-40df-863f-88a4b2130826 (8/25/2013)
   http://crash-stats.mozilla.com/report/index/bp-40dfb2ce-b1bb-4191-b595-2fce52130805 (8/5/2013)

 Extensions
   Correct Identity, 1.4.5, false, {47ef7cc0-2201-11da-8cd6-0800200c9a66}
   Enigmail, 1.9.6.1, false, {847b3a00-7ab1-11d4-8f02-006008948af5}
   FoxClocks, 4.2.3, false, {d37dc5d0-431d-44e5-8c91-49419370caa1}
   Lightning, 4.7.5.1, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   NestedQuote Remover, 0.8.13, false, {12a1584b-2123-473d-8752-e82e74e3cb1b}
   Noia 2.0 eXtreme XT_2, 3.51, false, noia2_full_xt@gd.noia
   Noia Fox options, 3.0.2.1-signed, false, NoiaFoxoption@davidvincent.tld
   Signature Switch, 1.6.14, false, {2ab1b709-ba03-4361-abf9-c50b964ff75d}
   Themes Menu, 1.24, false, {84625510-7e5d-11e0-a411-0800200c9a66}

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.display.screen_resolution: 96
     dom.apps.reset-permissions: true
     dom.max_chrome_script_run_time: 0
     extensions.lastAppVersion: 45.5.1
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Lucida Console
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.crash-guard.d3d11layers.appVersion: 45.5.1
     gfx.crash-guard.d3d11layers.deviceID: 0x0a3c
     gfx.crash-guard.d3d11layers.driverVersion: 8.17.12.6721
     gfx.crash-guard.d3d11layers.feature-d2d: true
     gfx.crash-guard.d3d11layers.feature-d3d11: true
     gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
     gfx.crash-guard.status.d3d11layers: 2
     gfx.crash-guard.status.d3d9video: 2
     gfx.crash-guard.status.glcontext: 2
     gfx.direct2d.disabled: false
     gfx.direct3d.last_used_feature_level_idx: 0
     layers.acceleration.disabled: false
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: e418abe8-f06d-4f49-9a89-3fa85c20224
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     network.protocol-handler.warn-external.blocked: false
     places.database.lastMaintenance: 1480664539
     places.history.expiration.transient_current_max_pages: 104858
     places.history.expiration.transient_optimal_database_size: 85819882
     plugin.importedState: true
     print.print_printer: hp officejet 4200 series
     print.printer_hp_officejet_4200_series.print_bgcolor: false
     print.printer_HP_Officejet_4200_series.print_bgcolor: false
     print.printer_hp_officejet_4200_series.print_bgimages: false
     print.printer_HP_Officejet_4200_series.print_bgimages: false
     print.printer_HP_Officejet_4200_series.print_colorspace:
     print.printer_hp_officejet_4200_series.print_command:
     print.printer_HP_Officejet_4200_series.print_command:
     print.printer_hp_officejet_4200_series.print_downloadfonts: false
     print.printer_HP_Officejet_4200_series.print_downloadfonts: false
     print.printer_HP_Officejet_4200_series.print_duplex: 1515870810
     print.printer_hp_officejet_4200_series.print_edge_bottom: 0
     print.printer_HP_Officejet_4200_series.print_edge_bottom: 0
     print.printer_hp_officejet_4200_series.print_edge_left: 0
     print.printer_HP_Officejet_4200_series.print_edge_left: 0
     print.printer_hp_officejet_4200_series.print_edge_right: 0
     print.printer_HP_Officejet_4200_series.print_edge_right: 0
     print.printer_hp_officejet_4200_series.print_edge_top: 0
     print.printer_HP_Officejet_4200_series.print_edge_top: 0
     print.printer_hp_officejet_4200_series.print_evenpages: true
     print.printer_HP_Officejet_4200_series.print_evenpages: true
     print.printer_hp_officejet_4200_series.print_footercenter:
     print.printer_HP_Officejet_4200_series.print_footercenter:
     print.printer_hp_officejet_4200_series.print_footerleft: &PT
     print.printer_HP_Officejet_4200_series.print_footerleft: &PT
     print.printer_hp_officejet_4200_series.print_footerright: &D
     print.printer_HP_Officejet_4200_series.print_footerright: &D
     print.printer_hp_officejet_4200_series.print_headercenter:
     print.printer_HP_Officejet_4200_series.print_headercenter:
     print.printer_hp_officejet_4200_series.print_headerleft: &T
     print.printer_HP_Officejet_4200_series.print_headerleft: &T
     print.printer_hp_officejet_4200_series.print_headerright: &U
     print.printer_HP_Officejet_4200_series.print_headerright: &U
     print.printer_hp_officejet_4200_series.print_in_color: true
     print.printer_HP_Officejet_4200_series.print_in_color: true
     print.printer_hp_officejet_4200_series.print_margin_bottom: 0.5
     print.printer_HP_Officejet_4200_series.print_margin_bottom: 0.5
     print.printer_hp_officejet_4200_series.print_margin_left: 0.5
     print.printer_HP_Officejet_4200_series.print_margin_left: 0.5
     print.printer_hp_officejet_4200_series.print_margin_right: 0.5
     print.printer_HP_Officejet_4200_series.print_margin_right: 0.5
     print.printer_hp_officejet_4200_series.print_margin_top: 0.5
     print.printer_HP_Officejet_4200_series.print_margin_top: 0.5
     print.printer_hp_officejet_4200_series.print_oddpages: true
     print.printer_HP_Officejet_4200_series.print_oddpages: true
     print.printer_hp_officejet_4200_series.print_orientation: 0
     print.printer_HP_Officejet_4200_series.print_orientation: 0
     print.printer_HP_Officejet_4200_series.print_page_delay: 50
     print.printer_hp_officejet_4200_series.print_pagedelay: 500
     print.printer_hp_officejet_4200_series.print_paper_data: 1
     print.printer_HP_Officejet_4200_series.print_paper_data: 1
     print.printer_hp_officejet_4200_series.print_paper_height: 11.00
     print.printer_HP_Officejet_4200_series.print_paper_height: 11.00
     print.printer_HP_Officejet_4200_series.print_paper_name:
     print.printer_hp_officejet_4200_series.print_paper_size_type: 0
     print.printer_HP_Officejet_4200_series.print_paper_size_type: 0
     print.printer_hp_officejet_4200_series.print_paper_size_unit: 0
     print.printer_HP_Officejet_4200_series.print_paper_size_unit: 0
     print.printer_hp_officejet_4200_series.print_paper_width: 8.50
     print.printer_HP_Officejet_4200_series.print_paper_width: 8.50
     print.printer_HP_Officejet_4200_series.print_plex_name:
     print.
Update to Thunderbird 45.5.1 was automatically installed and I restarted Thunderbird. I have 3 accounts that automatically attempt to receive emails. Thunderbird is no longer receiving any emails. I've used Thunderbird for years, without a problem. Restarting Thunderbird in safe mode makes no difference Obviously, something in this latest update has broken it. I will attach the troubleshooting info. Application Basics Name: Thunderbird Version: 45.5.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.5.1 Profile Folder: Show Folder (Local drive) Application Build ID: 20161130024037 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (none) Local Folders, plain, passwordCleartext account5: INCOMING: account5, , (pop3) pop3.live.com:995, SSL, passwordCleartext OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true account6: INCOMING: account6, , (pop3) pop.gmail.com:995, SSL, passwordCleartext OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true account7: INCOMING: account7, , (pop3) mail.twc.com:995, SSL, passwordCleartext OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true account9: INCOMING: account9, , (im) prpl-facebook, plain, 0 Crash Reports http://crash-stats.mozilla.com/report/index/bp-5ae81954-3f6c-40df-863f-88a4b2130826 (8/25/2013) http://crash-stats.mozilla.com/report/index/bp-40dfb2ce-b1bb-4191-b595-2fce52130805 (8/5/2013) Extensions Correct Identity, 1.4.5, false, {47ef7cc0-2201-11da-8cd6-0800200c9a66} Enigmail, 1.9.6.1, false, {847b3a00-7ab1-11d4-8f02-006008948af5} FoxClocks, 4.2.3, false, {d37dc5d0-431d-44e5-8c91-49419370caa1} Lightning, 4.7.5.1, false, {e2fda1a4-762b-4020-b5ad-a41df1933103} NestedQuote Remover, 0.8.13, false, {12a1584b-2123-473d-8752-e82e74e3cb1b} Noia 2.0 eXtreme XT_2, 3.51, false, noia2_full_xt@gd.noia Noia Fox options, 3.0.2.1-signed, false, NoiaFoxoption@davidvincent.tld Signature Switch, 1.6.14, false, {2ab1b709-ba03-4361-abf9-c50b964ff75d} Themes Menu, 1.24, false, {84625510-7e5d-11e0-a411-0800200c9a66} Important Modified Preferences Name: Value accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.display.screen_resolution: 96 dom.apps.reset-permissions: true dom.max_chrome_script_run_time: 0 extensions.lastAppVersion: 45.5.1 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Lucida Console font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.crash-guard.d3d11layers.appVersion: 45.5.1 gfx.crash-guard.d3d11layers.deviceID: 0x0a3c gfx.crash-guard.d3d11layers.driverVersion: 8.17.12.6721 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct2d.disabled: false gfx.direct3d.last_used_feature_level_idx: 0 layers.acceleration.disabled: false mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: e418abe8-f06d-4f49-9a89-3fa85c20224 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true network.protocol-handler.warn-external.blocked: false places.database.lastMaintenance: 1480664539 places.history.expiration.transient_current_max_pages: 104858 places.history.expiration.transient_optimal_database_size: 85819882 plugin.importedState: true print.print_printer: hp officejet 4200 series print.printer_hp_officejet_4200_series.print_bgcolor: false print.printer_HP_Officejet_4200_series.print_bgcolor: false print.printer_hp_officejet_4200_series.print_bgimages: false print.printer_HP_Officejet_4200_series.print_bgimages: false print.printer_HP_Officejet_4200_series.print_colorspace: print.printer_hp_officejet_4200_series.print_command: print.printer_HP_Officejet_4200_series.print_command: print.printer_hp_officejet_4200_series.print_downloadfonts: false print.printer_HP_Officejet_4200_series.print_downloadfonts: false print.printer_HP_Officejet_4200_series.print_duplex: 1515870810 print.printer_hp_officejet_4200_series.print_edge_bottom: 0 print.printer_HP_Officejet_4200_series.print_edge_bottom: 0 print.printer_hp_officejet_4200_series.print_edge_left: 0 print.printer_HP_Officejet_4200_series.print_edge_left: 0 print.printer_hp_officejet_4200_series.print_edge_right: 0 print.printer_HP_Officejet_4200_series.print_edge_right: 0 print.printer_hp_officejet_4200_series.print_edge_top: 0 print.printer_HP_Officejet_4200_series.print_edge_top: 0 print.printer_hp_officejet_4200_series.print_evenpages: true print.printer_HP_Officejet_4200_series.print_evenpages: true print.printer_hp_officejet_4200_series.print_footercenter: print.printer_HP_Officejet_4200_series.print_footercenter: print.printer_hp_officejet_4200_series.print_footerleft: &PT print.printer_HP_Officejet_4200_series.print_footerleft: &PT print.printer_hp_officejet_4200_series.print_footerright: &D print.printer_HP_Officejet_4200_series.print_footerright: &D print.printer_hp_officejet_4200_series.print_headercenter: print.printer_HP_Officejet_4200_series.print_headercenter: print.printer_hp_officejet_4200_series.print_headerleft: &T print.printer_HP_Officejet_4200_series.print_headerleft: &T print.printer_hp_officejet_4200_series.print_headerright: &U print.printer_HP_Officejet_4200_series.print_headerright: &U print.printer_hp_officejet_4200_series.print_in_color: true print.printer_HP_Officejet_4200_series.print_in_color: true print.printer_hp_officejet_4200_series.print_margin_bottom: 0.5 print.printer_HP_Officejet_4200_series.print_margin_bottom: 0.5 print.printer_hp_officejet_4200_series.print_margin_left: 0.5 print.printer_HP_Officejet_4200_series.print_margin_left: 0.5 print.printer_hp_officejet_4200_series.print_margin_right: 0.5 print.printer_HP_Officejet_4200_series.print_margin_right: 0.5 print.printer_hp_officejet_4200_series.print_margin_top: 0.5 print.printer_HP_Officejet_4200_series.print_margin_top: 0.5 print.printer_hp_officejet_4200_series.print_oddpages: true print.printer_HP_Officejet_4200_series.print_oddpages: true print.printer_hp_officejet_4200_series.print_orientation: 0 print.printer_HP_Officejet_4200_series.print_orientation: 0 print.printer_HP_Officejet_4200_series.print_page_delay: 50 print.printer_hp_officejet_4200_series.print_pagedelay: 500 print.printer_hp_officejet_4200_series.print_paper_data: 1 print.printer_HP_Officejet_4200_series.print_paper_data: 1 print.printer_hp_officejet_4200_series.print_paper_height: 11.00 print.printer_HP_Officejet_4200_series.print_paper_height: 11.00 print.printer_HP_Officejet_4200_series.print_paper_name: print.printer_hp_officejet_4200_series.print_paper_size_type: 0 print.printer_HP_Officejet_4200_series.print_paper_size_type: 0 print.printer_hp_officejet_4200_series.print_paper_size_unit: 0 print.printer_HP_Officejet_4200_series.print_paper_size_unit: 0 print.printer_hp_officejet_4200_series.print_paper_width: 8.50 print.printer_HP_Officejet_4200_series.print_paper_width: 8.50 print.printer_HP_Officejet_4200_series.print_plex_name: print.

Chosen solution

Rebooting the system after reinstalling Thunderbird 45.5.1 did the trick!

Read this answer in context 👍 0

All Replies (6)

randycs0
randycs0 Question owner
more options

I'm attaching some messages from the error console.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

try disabling your anti virus email scanner. Then check it's firewall that the new version is enabled.

randycs0
randycs0 Question owner
more options

Thank you for the response. I disabled all the scans under my Norton Internet Security. I restarted Thunderbird, but no luck.

Is there any way to force a reinstallation of the 45.5.1 update without having to reinstall Thunderbird? I'm wondering if running the update again with all the scans turned off will make a difference.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

just reinstall Thunderbird from getthunderbird.com

randycs0
randycs0 Question owner
more options

I reinstalled Thunderbird 45.5.1 with antivirus disabled.

Unfortunately, it didn't change the result.

I'm attaching the output from the error console.

The messages are identical, both before and after the reinstall.

randycs0
randycs0 Question owner
more options

Chosen Solution

Rebooting the system after reinstalling Thunderbird 45.5.1 did the trick!