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Firefox is my only web browser and will not start up. How can I go on Internet without a web browser to get Firefox reloaded.

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  • Last reply by cor-el

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Running windows vista home edition on an older gateway laptop, but Firefox has worked fine. Now when I try to access it, the program flashes and crashes. As it was my only web browser I can't go on the Internet to download it again if "refresh" it.

Running windows vista home edition on an older gateway laptop, but Firefox has worked fine. Now when I try to access it, the program flashes and crashes. As it was my only web browser I can't go on the Internet to download it again if "refresh" it.

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Try to start Firefox in Safe Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox

Create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.


If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

If you can't start Firefox, see: