This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 2 have this problem
  • 6 views
  • Last reply by cor-el

Kevinostl
Kevinostl
more options

Help!

Report ID Date Submitted bp-9bc02fd0-d0b3-42f6-ae84-8be992161229 12/29/2016 11:24 AM bp-ca07fb5a-8dee-4ec4-87ed-b2f7e2161229 12/29/2016 11:06 AM bp-91c3ad7f-3803-4a19-9426-c396e2161228 12/28/2016 3:38 PM bp-4c15a2ed-9aa1-4c99-9667-4d6bd2161228 12/28/2016 1:58 PM bp-aa2a6f78-4953-4c13-8098-efa5b2161228 12/28/2016 1:43 PM bp-cfb6a35f-2194-4263-90fe-882912161228 12/28/2016 12:40 PM bp-65806319-beae-489b-af4f-377782161228 12/28/2016 10:49 AM bp-49600cc2-71f1-4bfe-bcb4-15c792161228 12/27/2016 7:13 PM bp-6d254dba-8201-4225-9d6d-ecee72161223 12/23/2016 2:58 PM bp-aca922d5-c01a-4dd5-94df-237412161223 12/23/2016 10:17 AM bp-b6f7d1df-5e7d-4065-90f8-4b3cf2161223 12/23/2016 9:37 AM bp-6e598917-2eb7-4df0-93e5-7200c2161223 12/23/2016 8:19 AM bp-a865c15f-83ea-4b48-806b-2e8032161222 12/22/2016 4:30 PM bp-9478462a-3cda-4f2c-866d-b02f22161222 12/22/2016 3:04 PM bp-6d9e72e2-3c98-449e-ab9f-bd72a2161222 12/22/2016 2:40 PM bp-dd38fa04-51f2-4db0-8793-7d87d2161222 12/22/2016 2:15 PM bp-cc7bd714-7d8d-4765-b59a-707552161222 12/22/2016 8:49 AM bp-bfd67d64-cdfa-4101-92d8-0739a2161221 12/21/2016 3:40 PM bp-838e601f-76bf-45e9-84c1-88b8d2161221 12/21/2016 2:30 PM bp-23bb11e7-53b8-412e-b5dc-ff99a2161221 12/21/2016 12:10 PM bp-31b1d808-049a-4349-b159-07b722161221 12/21/2016 11:19 AM bp-30101998-3693-4a20-9660-97e2f2161221 12/21/2016 10:00 AM bp-ef3c4865-ea3c-44c3-939f-e456a2161221 12/21/2016 9:18 AM bp-712db47e-d36b-4414-9327-43cb42161220 12/20/2016 4:32 PM bp-b5801b2f-e051-400f-a56d-62b472161220 12/20/2016 3:09 PM bp-5fdeaf72-def9-42f6-b4b5-6a0612161220 12/20/2016 12:08 PM

Help! Report ID Date Submitted bp-9bc02fd0-d0b3-42f6-ae84-8be992161229 12/29/2016 11:24 AM bp-ca07fb5a-8dee-4ec4-87ed-b2f7e2161229 12/29/2016 11:06 AM bp-91c3ad7f-3803-4a19-9426-c396e2161228 12/28/2016 3:38 PM bp-4c15a2ed-9aa1-4c99-9667-4d6bd2161228 12/28/2016 1:58 PM bp-aa2a6f78-4953-4c13-8098-efa5b2161228 12/28/2016 1:43 PM bp-cfb6a35f-2194-4263-90fe-882912161228 12/28/2016 12:40 PM bp-65806319-beae-489b-af4f-377782161228 12/28/2016 10:49 AM bp-49600cc2-71f1-4bfe-bcb4-15c792161228 12/27/2016 7:13 PM bp-6d254dba-8201-4225-9d6d-ecee72161223 12/23/2016 2:58 PM bp-aca922d5-c01a-4dd5-94df-237412161223 12/23/2016 10:17 AM bp-b6f7d1df-5e7d-4065-90f8-4b3cf2161223 12/23/2016 9:37 AM bp-6e598917-2eb7-4df0-93e5-7200c2161223 12/23/2016 8:19 AM bp-a865c15f-83ea-4b48-806b-2e8032161222 12/22/2016 4:30 PM bp-9478462a-3cda-4f2c-866d-b02f22161222 12/22/2016 3:04 PM bp-6d9e72e2-3c98-449e-ab9f-bd72a2161222 12/22/2016 2:40 PM bp-dd38fa04-51f2-4db0-8793-7d87d2161222 12/22/2016 2:15 PM bp-cc7bd714-7d8d-4765-b59a-707552161222 12/22/2016 8:49 AM bp-bfd67d64-cdfa-4101-92d8-0739a2161221 12/21/2016 3:40 PM bp-838e601f-76bf-45e9-84c1-88b8d2161221 12/21/2016 2:30 PM bp-23bb11e7-53b8-412e-b5dc-ff99a2161221 12/21/2016 12:10 PM bp-31b1d808-049a-4349-b159-07b722161221 12/21/2016 11:19 AM bp-30101998-3693-4a20-9660-97e2f2161221 12/21/2016 10:00 AM bp-ef3c4865-ea3c-44c3-939f-e456a2161221 12/21/2016 9:18 AM bp-712db47e-d36b-4414-9327-43cb42161220 12/20/2016 4:32 PM bp-b5801b2f-e051-400f-a56d-62b472161220 12/20/2016 3:09 PM bp-5fdeaf72-def9-42f6-b4b5-6a0612161220 12/20/2016 12:08 PM

Modified by cor-el

All Replies (2)

alex_mayorga
alex_mayorga
  • Moderator
more options

Which steps do you follow that lead to the crashes?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window

Create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.