This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

NO available authentication [R0107004] works. can't send/receive. I can send/receive on webmail NOT with Thunderbird. servers suggested come up invalid

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by f8shootnb

f8shootnb
f8shootnb
more options

This is the message I get with roadrunner servers.

"An error occurred while sending mail. The mail server responded: From address must match authentication [R0107004]. Please verify that your email address is correct in your account settings and try again."

No available choices of "Authentication Method" in Thunderbird has worked.

No suggestions given for changing servers has worked (mail.brighthouse.com and mail.twc.com). No suggestions for different ports has worked. Messages say they are invalid.

I can't send or receive in Thunderbird but can on webmail. I downloaded Thunderbird again thinking there would be changes to the program with no success. This is the first time the program seems to have fallen apart. I DID NOT make any changes to the program at all before the problems started and changing servers has not worked.

I like the program and I hope I can use it again with your help. I am using a different email address now for this problem as this website will not accept my password even when I change it !!

This is the message I get with roadrunner servers. "An error occurred while sending mail. The mail server responded: From address must match authentication [R0107004]. Please verify that your email address is correct in your account settings and try again." No available choices of "Authentication Method" in Thunderbird has worked. No suggestions given for changing servers has worked (mail.brighthouse.com and mail.twc.com). No suggestions for different ports has worked. Messages say they are invalid. I can't send or receive in Thunderbird but can on webmail. I downloaded Thunderbird again thinking there would be changes to the program with no success. This is the first time the program seems to have fallen apart. I DID NOT make any changes to the program at all before the problems started and changing servers has not worked. I like the program and I hope I can use it again with your help. I am using a different email address now for this problem as this website will not accept my password even when I change it !!

Chosen solution

Much as folk think mail settings are a lottery and "Just try this" is the way to go. It is not.

SO lets start with some concrete settings. Those published by TWC. See https://www.timewarnercable.com/en/support/faqs/faqs-internet/e-mailacco/incoming-outgoing-server-addresses.html

Then once you have made the changes please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
Read this answer in context 👍 0

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Much as folk think mail settings are a lottery and "Just try this" is the way to go. It is not.

SO lets start with some concrete settings. Those published by TWC. See https://www.timewarnercable.com/en/support/faqs/faqs-internet/e-mailacco/incoming-outgoing-server-addresses.html

Then once you have made the changes please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
f8shootnb
f8shootnb Question owner
more options

Application Basics 

   Name: Thunderbird
   Version: 45.6.0
   User Agent: Mozilla/5.0 (Windows NT 6.0; rv:45.0) Gecko/20100101 Thunderbird/45.6.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20161222195647
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account2:
     INCOMING: account2, , (pop3) mail.twc.com:110, plain, passwordCleartext
     OUTGOING: , mail.twc.com:587, plain, passwordCleartext, true
     OUTGOING: , mail.twc.com:587, plain, passwordCleartext, false
     OUTGOING: , mail.twc.com:587, plain, passwordCleartext, false

   account3:
     INCOMING: account3, , (pop3) mail.twc.com:110, plain, passwordCleartext
     OUTGOING: , mail.twc.com:587, plain, passwordCleartext, true

   account6:
     INCOMING: account6, , (pop3) mail.twc.com:110, plain, passwordCleartext
     OUTGOING: , mail.twc.com:587, plain, passwordCleartext, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-46ac95af-540e-468a-b1cb-a38c02160317 (3/17/2016)

 Extensions
   Lightning, 4.7.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences