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Unable to access the settings in the Advanced tab.

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  • Last reply by FredMcD

Simonjk
Simonjk
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I'm currently having problems accessing the settings in the Advanced Tab in Options, clicking on the Advanced tab doesn't seem to do anything at all, I've already done a complete clean install of Firefox but that hasn't fixed the issue.

I'm currently having problems accessing the settings in the Advanced Tab in Options, clicking on the Advanced tab doesn't seem to do anything at all, I've already done a complete clean install of Firefox but that hasn't fixed the issue.

Chosen solution

Thanks for that, I tried starting Firefox in safe mode, but that didn't fix the issue, then I tried refreshing Firefox and that fixed it.

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FredMcD
FredMcD
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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop

===============

Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Simonjk
Simonjk Question owner
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Chosen Solution

Thanks for that, I tried starting Firefox in safe mode, but that didn't fix the issue, then I tried refreshing Firefox and that fixed it.

FredMcD
FredMcD
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Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.