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cannot connect to internet. other browsers can. fixes suggested dont work. no error messages

PaulCC
PaulCC
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Other browsers work rebooted - didnt fix problem downloaded and installed updated Mozilla - didnt work I get no error messages it just doesnt connect no new software added prior to problem tried the fixes suggested for when there is an error message - did not work

Other browsers work rebooted - didnt fix problem downloaded and installed updated Mozilla - didnt work I get no error messages it just doesnt connect no new software added prior to problem tried the fixes suggested for when there is an error message - did not work

All Replies (2)

Tomatoshadow2
Tomatoshadow2
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What are your proxy settings?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Was anything in this article helpful: Firefox can't load websites but other browsers can?

If you have both Norton security software and Malwarebytes Premium, it could be the problem in this thread: Firefox stalls showing "connecting" after clean re-installation.

And if you haven't already, could you test in Firefox's Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement? (More info: Diagnose Firefox issues using Troubleshoot Mode)