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I have lost all my data since I switched from computer

  • 2 replies
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  • Last reply by Zumzlo

Zumzlo
Zumzlo
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Hello,

I switched to an old computer for few weeks. I did it many times in the past few years and every time I could easy re connect to my Sync account and get back all my bookmarks and passwords. But this time nothing happened when I connected to my firefox sync account.

I re install firefox several times but this change nothing. I really don't understand what is happened.

Now I am still connected to my Sync account but I have no bookmarks and only few password I saved the past few days.

I would like to know how I can get back all my bookmarks and password?

Thank you

(Sorry about my poor English)

Hello, I switched to an old computer for few weeks. I did it many times in the past few years and every time I could easy re connect to my Sync account and get back all my bookmarks and passwords. But this time nothing happened when I connected to my firefox sync account. I re install firefox several times but this change nothing. I really don't understand what is happened. Now I am still connected to my Sync account but I have no bookmarks and only few password I saved the past few days. I would like to know how I can get back all my bookmarks and password? Thank you (Sorry about my poor English)

Chosen solution

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

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All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Chosen Solution

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

Zumzlo
Zumzlo Question owner
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Hi Seburo,

You are right I thought Sync was working as a back up service. Unfortunately I lost everything but I am happy to know why.

Thank you a lot for your answer.