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Firefox is crashing constantly when trying to play videos

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by philipp

Nancy S. Lyons
Nancy S. Lyons
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Firefox is crashing constantly when I try to play videos. I have a Samsung Galaxy Note 5, Android 7.0 (newly installed) and Comcast wifi, with Norton Wifi Privacy. Can you help me? Thank you.

Firefox is crashing constantly when I try to play videos. I have a Samsung Galaxy Note 5, Android 7.0 (newly installed) and Comcast wifi, with Norton Wifi Privacy. Can you help me? Thank you.

All Replies (1)

philipp
philipp
  • Moderator
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hi, the most common crashes we see for this device are with the flash player plugin (which is unsupported and unmaintained on android by adobe for years now). you could try to go into the firefox menu > settings > advanced > plugins and set them to "disabled" and see if that helps.