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Firefox crashes

  • 3 replies
  • 3 have this problem
  • 18 views
  • Last reply by FredMcD

hoopandstitch
hoopandstitch
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Firefox keeps crashing ever since the latest update. It doesn't matter if I'm looking at pics, browsing FB, looking at video, etc. It is CONSTANTLY crashing and I lose whatever I am working on. What the heck happened??? I never had this much trouble before. It was operating fine before the last update. Can I go back to a previous version????

PS- Tried to load file with crashes on it and would not load. I copied and pasted them below instead.

Unsubmitted Crash Reports Report ID Date Crashed ff60e8b1-c1d9-4957-8e21-53a4abc1e115 5/17/17 11:34 AM 3cd31279-2ee5-42ad-8c0d-b8715092ae8f 5/17/17 11:33 AM 9f0d120a-b4c9-4521-a9b1-8dce6d82e1b1 8/2/16 2:17 PM cb298e5f-9bb5-436b-b6e4-8c02f4b5cdce 7/27/16 8:30 PM b263559b-ed11-4305-aab8-47f272bf334b 7/27/16 8:30 PM 21bf37e5-d352-4ecb-a810-dfc3abf64d5c 5/30/16 8:29 AM a70307e2-a43d-4a3c-bfb5-d92018f1708e 5/5/16 7:50 PM Submitted Crash Reports Report ID Date Submitted bp-d2951b46-fbc9-45d0-a361-a37410170604 6/3/17 10:54 PM bp-e5e937b6-7408-4478-9909-7e7091170604 6/3/17 10:01 PM bp-ba376d45-e065-4b65-809a-0d0551170604 6/3/17 9:58 PM bp-840e7d84-fa8a-46d8-9be1-54eac0170604 6/3/17 9:54 PM bp-ef390d2a-6362-4675-be83-843171170603 6/3/17 1:16 PM bp-60befb36-f876-4d47-aebf-d32f31170603 6/3/17 1:08 PM bp-330fd171-8778-4899-a339-02c341170603 6/3/17 12:35 PM bp-33accf69-37e0-46e9-9bba-e88ba1170602 6/1/17 9:15 PM bp-c1d934a2-6a3e-4ac7-bad9-6cee61170602 6/1/17 8:44 PM bp-3bc3c506-d834-4915-b3ce-a82681170601 6/1/17 1:20 AM bp-13552bb3-989b-4c3e-91d9-560971170601 5/31/17 11:39 PM bp-cc656a23-02bf-4d4e-be9f-aa1b31170530 5/29/17 8:09 PM bp-121b34c0-b9c2-42c5-a9be-123291170529 5/29/17 9:23 AM bp-2ff23f89-6fbd-4750-81fe-863021170529 5/29/17 9:22 AM bp-5c6e4356-c7ad-4b7e-b503-b3b721170527 5/27/17 3:52 PM bp-41b98bf4-517f-4807-9916-dc4b41170527 5/27/17 3:48 PM

Firefox keeps crashing ever since the latest update. It doesn't matter if I'm looking at pics, browsing FB, looking at video, etc. It is CONSTANTLY crashing and I lose whatever I am working on. What the heck happened??? I never had this much trouble before. It was operating fine before the last update. Can I go back to a previous version???? PS- Tried to load file with crashes on it and would not load. I copied and pasted them below instead. Unsubmitted Crash Reports Report ID Date Crashed ff60e8b1-c1d9-4957-8e21-53a4abc1e115 5/17/17 11:34 AM 3cd31279-2ee5-42ad-8c0d-b8715092ae8f 5/17/17 11:33 AM 9f0d120a-b4c9-4521-a9b1-8dce6d82e1b1 8/2/16 2:17 PM cb298e5f-9bb5-436b-b6e4-8c02f4b5cdce 7/27/16 8:30 PM b263559b-ed11-4305-aab8-47f272bf334b 7/27/16 8:30 PM 21bf37e5-d352-4ecb-a810-dfc3abf64d5c 5/30/16 8:29 AM a70307e2-a43d-4a3c-bfb5-d92018f1708e 5/5/16 7:50 PM Submitted Crash Reports Report ID Date Submitted bp-d2951b46-fbc9-45d0-a361-a37410170604 6/3/17 10:54 PM bp-e5e937b6-7408-4478-9909-7e7091170604 6/3/17 10:01 PM bp-ba376d45-e065-4b65-809a-0d0551170604 6/3/17 9:58 PM bp-840e7d84-fa8a-46d8-9be1-54eac0170604 6/3/17 9:54 PM bp-ef390d2a-6362-4675-be83-843171170603 6/3/17 1:16 PM bp-60befb36-f876-4d47-aebf-d32f31170603 6/3/17 1:08 PM bp-330fd171-8778-4899-a339-02c341170603 6/3/17 12:35 PM bp-33accf69-37e0-46e9-9bba-e88ba1170602 6/1/17 9:15 PM bp-c1d934a2-6a3e-4ac7-bad9-6cee61170602 6/1/17 8:44 PM bp-3bc3c506-d834-4915-b3ce-a82681170601 6/1/17 1:20 AM bp-13552bb3-989b-4c3e-91d9-560971170601 5/31/17 11:39 PM bp-cc656a23-02bf-4d4e-be9f-aa1b31170530 5/29/17 8:09 PM bp-121b34c0-b9c2-42c5-a9be-123291170529 5/29/17 9:23 AM bp-2ff23f89-6fbd-4750-81fe-863021170529 5/29/17 9:22 AM bp-5c6e4356-c7ad-4b7e-b503-b3b721170527 5/27/17 3:52 PM bp-41b98bf4-517f-4807-9916-dc4b41170527 5/27/17 3:48 PM

All Replies (3)

FredMcD
FredMcD
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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

FredMcD
FredMcD
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bp-d2951b46-fbc9-45d0-a361-a37410170604 Signature: sse2_fill

Date Processed 2017-06-04 02:54:27

This is for Sumo's Related Bugs 1111301 RESOLVED INCOMPLETE crash after mouse click -> "plugin-container.exe"

DropboxExt.16.0.dll = Dropbox

ole32.dll = Microsoft's framework

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder +++++++++++++++++++++++++++++++++++++++++ bp-e5e937b6-7408-4478-9909-7e7091170604 Signature: sse2_fill

Date Processed 2017-06-04 02:01:51

Same as above

FredMcD
FredMcD
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Disable Dropbox. Is there any change?

Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93