This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox stops working after connecting to VPN

  • 1 reply
  • 3 have this problem
  • 5 views
  • Last reply by bygabyga

Benjammin1391
Benjammin1391
more options

I use a VPN for work, but starting today (6/14/17) Firefox stops connecting to the internet after connecting to the VPN.

No other web browsers have this issue

I have uninstalled and reinstalled Firefox

I have checked the proxy settings and tried all options besides manual setup (I have never had to set up a proxy before)

Issue is the Server Not Found page

Disconnecting the VPN restores functionality

I use a VPN for work, but starting today (6/14/17) Firefox stops connecting to the internet after connecting to the VPN. No other web browsers have this issue I have uninstalled and reinstalled Firefox I have checked the proxy settings and tried all options besides manual setup (I have never had to set up a proxy before) Issue is the Server Not Found page Disconnecting the VPN restores functionality

All Replies (1)

bygabyga
bygabyga
more options

ask your vpn provider for proxy settings