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Both Firefox 55 and Firefox 54 are installed on my Win7 PC. Firefox 54 will not uninstall.

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  • Last reply by FredMcD

schollgang
schollgang
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Both Firefox 55 and Firefox 54 are installed on my Win7 PC. Firefox 54 will not uninstall, through either Ctl Panel>Progs & Features>Uninstall, nor helper.exe at Program Files (x86)\Mozilla Firefox\Uninstall\helper.exe

Also, I've noticed that the Firefox 54 shortcut on my desktop will not let me delete it.

Both Firefox 55 and Firefox 54 are installed on my Win7 PC. Firefox 54 will not uninstall, through either Ctl Panel>Progs & Features>Uninstall, nor helper.exe at Program Files (x86)\Mozilla Firefox\Uninstall\helper.exe Also, I've noticed that the Firefox 54 shortcut on my desktop will not let me delete it.

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FredMcD
FredMcD
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Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia