This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Login to server mobile.charter.net failed Enter new password

  • 1 reply
  • 6 have this problem
  • 9 views
  • Last reply by Flinch

Flinch
Flinch
more options

Windows 10 op system. Thunderbird has worked for years. I have two accounts set up for same ISP server. No changes to account settings, no new programs installed, virus scan says all OK. Getting email OK this morning.

When I try to get messages, or send a new message, I get error "Login to server mobile.charter.net failed. Retry. Enter new password. Cancel". If I select Enter new password, I get the old password showing in a box, with the 'remember password' box unchecked. I have logged in to my ISP account and got into emails using password, so it seems the server is OK.

I have verified that all account settings match those expected by my ISP. I have deleted all passwords in TBird several times, restarted, entered the correct passwords, and no change to error message. Tried rebooting computer = no change. (When I rebooted the first time, TBird installed updates.)

To restate. NOTHING was changed on computer or in Thunderbird before this problem popped up.

Anyone know definitively how to fix this? Thanks

Windows 10 op system. Thunderbird has worked for years. I have two accounts set up for same ISP server. No changes to account settings, no new programs installed, virus scan says all OK. Getting email OK this morning. When I try to get messages, or send a new message, I get error "Login to server mobile.charter.net failed. Retry. Enter new password. Cancel". If I select Enter new password, I get the old password showing in a box, with the 'remember password' box unchecked. I have logged in to my ISP account and got into emails using password, so it seems the server is OK. I have verified that all account settings match those expected by my ISP. I have deleted all passwords in TBird several times, restarted, entered the correct passwords, and no change to error message. Tried rebooting computer = no change. (When I rebooted the first time, TBird installed updates.) To restate. NOTHING was changed on computer or in Thunderbird before this problem popped up. Anyone know definitively how to fix this? Thanks

All Replies (1)

Flinch
Flinch Question owner
more options

Solved my own problem. Upon digging deeper in my ISP crap pile, they finally told me my two email accounts had been linked to my PREVIOUS address/account, as in 8 years ago, and just happened to 'time out', and be deactivated, partly due to Charter buying up TIme Warner etc, and 'fixing' old accounts.

Of course they have been billing me at my current address for 8 years!