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Firefox crashes

suara
suara
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Everytime I launch Firefox or try to access any website, the application crashes. I have tried updating my software, scanning for malware and re-installing the app, to no avail. Help?

Crash ID: bp-29c317a7-9d13-41d8-9e26-5a59b1170822

Everytime I launch Firefox or try to access any website, the application crashes. I have tried updating my software, scanning for malware and re-installing the app, to no avail. Help? Crash ID: bp-29c317a7-9d13-41d8-9e26-5a59b1170822

Chosen solution

Sorry to hear about the crashes and thank you for the crash report ID.

It indicates that the crash occurs in "MySpeed" which appears to be a program from Enounce that interacts with Firefox and other browsers.

Have you been using that software with Firefox for some time now? I don't see any new issues posted on their support page related to Firefox 55: http://www.enounce.com/support-known-issues

Looking at the article for Firefox 52, you may want to try disabling MySpeed integration with "Firefox's Plugin Container" to see whether that helps: http://www.enounce.com/FirefoxForMacSandboxInfo

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All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Chosen Solution

Sorry to hear about the crashes and thank you for the crash report ID.

It indicates that the crash occurs in "MySpeed" which appears to be a program from Enounce that interacts with Firefox and other browsers.

Have you been using that software with Firefox for some time now? I don't see any new issues posted on their support page related to Firefox 55: http://www.enounce.com/support-known-issues

Looking at the article for Firefox 52, you may want to try disabling MySpeed integration with "Firefox's Plugin Container" to see whether that helps: http://www.enounce.com/FirefoxForMacSandboxInfo