Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 2 replies
  • 3 have this problem
  • 1 view
  • Last reply by cor-el

more options

this is the file created but FF crashes even with new profile or different PC login.

CPUMicrocodeVersion=0x5 AbortMessage=###!!! ABORT: new XPCJSContext failed to initialize.: file c:/builds/moz2_slave/m-esr52-w32-000000000000000000/build/src/js/xpconnect/src/XPCJSContext.cpp, line 3474 StartupTime=1503530950 SafeMode=0 ProductName=Firefox Vendor=Mozilla InstallTime=1502321436 ReleaseChannel=esr Notes=xpcom_runtime_abort(###!!! ABORT: new XPCJSContext failed to initialize.: file c:/builds/moz2_slave/m-esr52-w32-000000000000000000/build/src/js/xpconnect/src/XPCJSContext.cpp, line 3474) Version=52.3.0 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=52.3.0&buildid=20170802111520 StartupCrash=1 BuildID=20170802111520 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} CrashTime=1503530955 UptimeTS=25762.6064961 SecondsSinceLastCrash=1609 BreakpadReserveAddress=79691776 BreakpadReserveSize=67108864 BlockedDllList= SystemMemoryUsePercentage=36 TotalVirtualMemory=2147352576 AvailableVirtualMemory=1880084480 TotalPageFile=4649181184 AvailablePageFile=3514580992 TotalPhysicalMemory=3219206144 AvailablePhysicalMemory=2057256960 MozCrashReason=MOZ_CRASH()


Please Help

this is the file created but FF crashes even with new profile or different PC login. CPUMicrocodeVersion=0x5 AbortMessage=###!!! ABORT: new XPCJSContext failed to initialize.: file c:/builds/moz2_slave/m-esr52-w32-000000000000000000/build/src/js/xpconnect/src/XPCJSContext.cpp, line 3474 StartupTime=1503530950 SafeMode=0 ProductName=Firefox Vendor=Mozilla InstallTime=1502321436 ReleaseChannel=esr Notes=xpcom_runtime_abort(###!!! ABORT: new XPCJSContext failed to initialize.: file c:/builds/moz2_slave/m-esr52-w32-000000000000000000/build/src/js/xpconnect/src/XPCJSContext.cpp, line 3474) Version=52.3.0 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=52.3.0&buildid=20170802111520 StartupCrash=1 BuildID=20170802111520 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} CrashTime=1503530955 UptimeTS=25762.6064961 SecondsSinceLastCrash=1609 BreakpadReserveAddress=79691776 BreakpadReserveSize=67108864 BlockedDllList= SystemMemoryUsePercentage=36 TotalVirtualMemory=2147352576 AvailableVirtualMemory=1880084480 TotalPageFile=4649181184 AvailablePageFile=3514580992 TotalPhysicalMemory=3219206144 AvailablePhysicalMemory=2057256960 MozCrashReason=MOZ_CRASH() Please Help

All Replies (2)

more options

I may have found the answer, just not sure how to fix it. I am running the new 3.2.2 version of Malwarebytes and FF crashed everytime I try to bring it up! If I stop Malwarebytes, Firefox will run fine and I can then bring up Malwarebytes and it seems to run fine so far until I exit Firefox and try to restart, then Firefox Crashes again until I turn off Malwarebytes.

What can I do so I can run them both without closing Malwarebytes before running Firefox????


Thanks

more options

You may be experiencing a problem with the Malwarebytes Exploit Protection feature.

  • Malwarebytes: turn off Real-Time Protection -> Exploit Protection