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unexpected error with sync when trying to sign in

  • 3 replies
  • 8 have this problem
  • 1 view
  • Last reply by Jacceh

Jacceh
Jacceh
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Hi,

I've recently formatted my windows and tried to sign into firefox sync where all my bookmarks are saved and I keep encountering the "unexpected error" message. I've tried signing in on my phone and still get the same problem - I've also tried all the troubleshooting that was suggested in the forums and haven't found anything. I then tried to reset my password or even create a new account and I still get the same error.

The cloud service is also up and working.

Thanks in advance.

Hi, I've recently formatted my windows and tried to sign into firefox sync where all my bookmarks are saved and I keep encountering the "unexpected error" message. I've tried signing in on my phone and still get the same problem - I've also tried all the troubleshooting that was suggested in the forums and haven't found anything. I then tried to reset my password or even create a new account and I still get the same error. The cloud service is also up and working. Thanks in advance.

Chosen solution

Thanks for getting back to me, I was able to successfully login last night after waiting it out.

Cheers.

Read this answer in context 👍 0

All Replies (3)

Happy112
Happy112
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Hi,

Many users are reporting this the past few hours.

I will forward this to an Administrator - but please bear in mind that we're dealing with different time zones.

guigs
guigs
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Hi there,

Firefox Sync engineers fixed the issue that was reported in github. Please try again and it should work now!

Thank you for your patience!

Jacceh
Jacceh Question owner
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Chosen Solution

Thanks for getting back to me, I was able to successfully login last night after waiting it out.

Cheers.