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what is zmail & how can I remove it

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by Happy112

goodrotties
goodrotties
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When checking my email this morning, I logged in (name & password) and a never-before-seen screen popped up asking for name & password and the address line changed to rcn,zmail. When I logged into my RCN email using Chrome all went smoothly. I uninstalled and reinstalled Firefox and zmail remained.

It may be unconnected but yesterday every time I typed anything the first letter of the sentence or phrase being typed would not appear. Once I changed to Chrome the issue disappeared..

When checking my email this morning, I logged in (name & password) and a never-before-seen screen popped up asking for name & password and the address line changed to rcn,zmail. When I logged into my RCN email using Chrome all went smoothly. I uninstalled and reinstalled Firefox and zmail remained. It may be unconnected but yesterday every time I typed anything the first letter of the sentence or phrase being typed would not appear. Once I changed to Chrome the issue disappeared..

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Where do sign in to RCN webmail? For example: https://www.rcn.com/hub/customer-center/webmail/

Could I suggest "the usual":

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes. If you do not see the number going down on the page, you can reload it using Ctrl+r to check progress.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button

In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually.

Then try reloading the page. Does that help?

Testing in Firefox's Safe Mode: In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

Happy112
Happy112
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'Found some disturbing info on 'zmail' :

http://zmail.sourceforge.net/

Uninstall zmail : http://www.advanceduninstaller.com/zMail-df5827ecafca4b48d04bb9e25cd81206-application.htm

and also : http://www.how-to-uninstall-program.com/uninstaller/uninstall-ZMail-0-7-ZMail-0-7-removal-ZMail-0-7-windows-uninstaller.html