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My sent emails are not saving in sent folder

  • 1 reply
  • 2 have this problem
  • 4 views
  • Last reply by Matt

Roz7
Roz7
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My sent emails do not save n the sent folder. Message says "saving to sent folder" but stays there forever and does not save. Troubleshooting screenshot below: 


 Application Basics

   Name: Thunderbird
   Version: 52.6.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.6.0
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20180123185941
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) mail.gridhost.co.uk:993, SSL, passwordCleartext
     OUTGOING: , mail.gridhost.co.uk:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

 Crash Reports

 Extensions
   Lightning, 5.4.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   McAfee Anti-Spam Thunderbird Extension, 3.0, false, msktbird@mcafee.com
My sent emails do not save n the sent folder. Message says "saving to sent folder" but stays there forever and does not save. Troubleshooting screenshot below: Application Basics Name: Thunderbird Version: 52.6.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.6.0 Profile Folder: Open Folder (Local drive) Application Build ID: 20180123185941 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles Mail and News Accounts account1: INCOMING: account1, , (imap) mail.gridhost.co.uk:993, SSL, passwordCleartext OUTGOING: , mail.gridhost.co.uk:465, SSL, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext Crash Reports Extensions Lightning, 5.4.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} McAfee Anti-Spam Thunderbird Extension, 3.0, false, msktbird@mcafee.com

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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I suggest you delete that McAfee add-on. Just in case it accidentally gets enabled sometime.

one of the sometime issues with IMAP accounts are folder name mismatches. Such as Thunderbird calling the folder sent and the IMAP server calling it Sent items for instance.

Right click the folder in the folder pane and select subscribe and check out the folders listed to ensure this is not one of those occasions.