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Sites accessed from desktop shortcuts display improperly

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  • Last reply by Shadow110

pbshepherd
pbshepherd
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Windows 7 Pro system. Just upgraded to current version of Firefox, my default browser. When a web site is opened by a desktop shortcut, the website presents with much of the information missing and/or distorted. If the same website is accessed by typing the URL into Mozilla, the site displays properly. Tried setting Chrome and IE to default browser and sites accessed from desktop shortcut then work fine..... problem is exclusively a Mozilla issue. Any suggestions

Windows 7 Pro system. Just upgraded to current version of Firefox, my default browser. When a web site is opened by a desktop shortcut, the website presents with much of the information missing and/or distorted. If the same website is accessed by typing the URL into Mozilla, the site displays properly. Tried setting Chrome and IE to default browser and sites accessed from desktop shortcut then work fine..... problem is exclusively a Mozilla issue. Any suggestions

Chosen solution

Hi, there appears to be an issue that only affects users who have turned off Cleartype Font rendering within their Windows Settings. So a workaround for the moment would either be to turn Cleartype back on or disabling hardware acceleration in Firefox: https://support.mozilla.org/en-US/kb/performance-settings

Please let us know if this solved your issue or if need further assistance.

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All Replies (1)

Shadow110
Shadow110
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Chosen Solution

Hi, there appears to be an issue that only affects users who have turned off Cleartype Font rendering within their Windows Settings. So a workaround for the moment would either be to turn Cleartype back on or disabling hardware acceleration in Firefox: https://support.mozilla.org/en-US/kb/performance-settings

Please let us know if this solved your issue or if need further assistance.