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Why this site won`t load

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by Shadow110

Terry
Terry
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The site is "https://www.harveynorman.com.au/" I rang them and it loads ok for them and it loads ok on my Samsung Galaxy phone. It goes no further. Any ideas please?

The site is "https://www.harveynorman.com.au/" I rang them and it loads ok for them and it loads ok on my Samsung Galaxy phone. It goes no further. Any ideas please?
Attached screenshots

Chosen solution

Thanks Fred, i cleared the cache and cookies for that site and the site opened. Cheers

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All Replies (3)

FredMcD
FredMcD
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I tried the link and had no problem. But I didn't see the building.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network.

[v57+] Select Privacy. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While you are in Safe Mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Terry
Terry Question owner
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Chosen Solution

Thanks Fred, i cleared the cache and cookies for that site and the site opened. Cheers

Modified by Terry

Shadow110
Shadow110
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Terry said

Thanks Fred, i cleared the cache and cookies for that site and the site opened. Cheers

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