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Locked out of mozilla account and no longer have access to my primary email address

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Hi there - I just left my job and thus no longer have access to my old primary email address account and no longer have access to my laptop upon which all my bookmarks etc were stored.

When I log into Mozilla it is sending a verification email to my primary account (which I don't have access to) although I do have the correct password.

Can anyone remove the need for the verification email being sent and allow me to login as I have a lifetime of bookmarks I would like to have saved.

My original email is "alessandro@za.ibm.com' ....

thank you Alessandro

Hi there - I just left my job and thus no longer have access to my old primary email address account and no longer have access to my laptop upon which all my bookmarks etc were stored. When I log into Mozilla it is sending a verification email to my primary account (which I don't have access to) although I do have the correct password. Can anyone remove the need for the verification email being sent and allow me to login as I have a lifetime of bookmarks I would like to have saved. My original email is "alessandro@za.ibm.com' .... thank you Alessandro

All Replies (5)

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Hi please edit out your email address before a spambot gets it or a troll in the public forum does.

What you ask for is impossible to do. It is a security feature which you agreed to when you signed up. I would suggest you talk to your previous employer or have a lawyer talk to them.

G'luck.

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alex.vignazia said

When I log into Mozilla it is sending a verification email to my primary account (which I don't have access to) although I do have the correct password. Can anyone remove the need for the verification email being sent and allow me to login as I have a lifetime of bookmarks I would like to have saved.

Sorry, that can't be changed now. Users can add a secondary email address, but that needs to be done before losing access the the primary email address.

As far as losing a "lifetime of bookmarks", what about other devices that are connected to that Sync account? Your data should be on those devices.

And if your work laptop was the only device you had connected to Sync, you weren't using Sync correctly. Sync isn't a "cloud" for data storage from a solitary device; Sync was created to "synchronize" Firefox user data across multiple devices continuously.

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Thanks for the suggestion - but unfortunately not - I did not have it logged in on any other device as I use Chrome principally on other / older laptops and devices

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alex.vignazia said

Thanks for the suggestion - but unfortunately not - I did not have it logged in on any other device as I use Chrome principally on other / older laptops and devices

Sync is intended to be used to synchronize Firefox data across multiple devices, not as a "cloud medium" for storage of Firefox data or as a "backup medium".