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My ISP changed and I am trying to set up a new email account without loosing all of my old email

  • 3 replies
  • 1 has this problem
  • 5 views
  • Last reply by christ1

Don_Samuels
Don_Samuels
more options

I am getting this message: "error creating account incoming server already exists"

I just want to change my settings to the new ISP and keep all of my old email. I use POP3 as I want to keep email local. The earlier posts with this message talk about deleting accounts, which I do not want to do. Or do I need to move all of the old email to a "local'?

Here are the details of my Thunderbird: 


 Application Basics

   Name: Thunderbird
   Version: 52.9.1
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20180709124824
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account2:
     INCOMING: account2, , (pop3) mail.snowedunder.com:110, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , mail.snowedunder.com:587, alwaysSTARTTLS, passwordCleartext, true

   account4:
     INCOMING: account4, , (imap) mail.snowedunder.com:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , smtp.snowedunder.com:587, alwaysSTARTTLS, passwordEncrypted, true

 Crash Reports
   https://crash-stats.mozilla.com/report/index/bp-04e74c0e-6223-4585-891a-416062170104 (1/4/2017)
   https://crash-stats.mozilla.com/report/index/bp-8997d337-d89a-4c7a-9b01-00c112170104 (1/4/2017)
   https://crash-stats.mozilla.com/report/index/bp-5899bfa9-5194-4e0b-ab8e-f604b2170104 (1/4/2017)

 Extensions
   AttachmentExtractor, 1.3.5.1, true, {35834d20-efdb-4f78-ab77-9635fb4e56c4}
   ImportExportTools, 3.3.0, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
   Lightning, 5.4.9.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     accessibility.lastLoadDate: 1515340995
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.9.1
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.crash-guard.glcontext.appVersion: 45.7.0
     gfx.crash-guard.glcontext.deviceID: 0x0102
     gfx.crash-guard.glcontext.driverVersion: 9.17.10.4229
     gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
     gfx.crash-guard.status.glcontext: 2
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: a6fe4662-7356-4c95-b57b-3267d9b5856
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1537802806
     places.history.expiration.transient_current_max_pages: 122334
     plugin.importedState: true
     print.printer_Brother_MFC-8910DW_Printer.print_bgcolor: false
     print.printer_Brother_MFC-8910DW_Printer.print_bgimages: false
     print.printer_Brother_MFC-8910DW_Printer.print_duplex: -437918235
     print.printer_Brother_MFC-8910DW_Printer.print_edge_bottom: 0
     print.printer_Brother_MFC-8910DW_Printer.print_edge_left: 0
     print.printer_Brother_MFC-8910DW_Printer.print_edge_right: 0
     print.printer_Brother_MFC-8910DW_Printer.print_edge_top: 0
     print.printer_Brother_MFC-8910DW_Printer.print_evenpages: true
     print.printer_Brother_MFC-8910DW_Printer.print_footercenter:
     print.printer_Brother_MFC-8910DW_Printer.print_footerleft: &PT
     print.printer_Brother_MFC-8910DW_Printer.print_footerright: &D
     print.printer_Brother_MFC-8910DW_Printer.print_headercenter:
     print.printer_Brother_MFC-8910DW_Printer.print_headerleft: &T
     print.printer_Brother_MFC-8910DW_Printer.print_headerright: &U
     print.printer_Brother_MFC-8910DW_Printer.print_in_color: true
     print.printer_Brother_MFC-8910DW_Printer.print_margin_bottom: 0.5
     print.printer_Brother_MFC-8910DW_Printer.print_margin_left: 0.5
     print.printer_Brother_MFC-8910DW_Printer.print_margin_right: 0.5
     print.printer_Brother_MFC-8910DW_Printer.print_margin_top: 0.5
     print.printer_Brother_MFC-8910DW_Printer.print_oddpages: true
     print.printer_Brother_MFC-8910DW_Printer.print_orientation: 0
     print.printer_Brother_MFC-8910DW_Printer.print_page_delay: 50
     print.printer_Brother_MFC-8910DW_Printer.print_paper_data: 1
     print.printer_Brother_MFC-8910DW_Printer.print_paper_height: 11.00
     print.printer_Brother_MFC-8910DW_Printer.print_paper_name:
     print.printer_Brother_MFC-8910DW_Printer.print_paper_size_type: 0
     print.printer_Brother_MFC-8910DW_Printer.print_paper_size_unit: 0
     print.printer_Brother_MFC-8910DW_Printer.print_paper_width: 8.50
     print.printer_Brother_MFC-8910DW_Printer.print_resolution: -437918235
     print.printer_Brother_MFC-8910DW_Printer.print_reversed: false
     print.printer_Brother_MFC-8910DW_Printer.print_scaling: 1.00
     print.printer_Brother_MFC-8910DW_Printer.print_shrink_to_fit: true
     print.printer_Brother_MFC-8910DW_Printer.print_to_file: false
     print.printer_Brother_MFC-8910DW_Printer.print_unwriteable_margin_bottom: 0
     print.printer_Brother_MFC-8910DW_Printer.print_unwriteable_margin_left: 0
     print.printer_Brother_MFC-8910DW_Printer.print_unwriteable_margin_right: 0
     print.printer_Brother_MFC-8910DW_Printer.print_unwriteable_margin_top: 0
     security.sandbox.content.tempDirSuffix: {afd16807-6893-4506-9e9e-466c84f710ca}

 Graphics

     GPU #1
     Description: Intel(R) HD Graphics
     Vendor ID: 0x8086
     Device ID: 0x0102
     RAM: Unknown
     Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
     Driver Version: 9.17.10.4459
     Driver Date: 5-19-2016

     Features
     Direct2D: false
     DirectWrite: true (10.0.17134.1)
     WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)

     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.13.1
     4.13.1

     NSS
     3.28.6
     3.28.6

     NSS Util
     3.28.6
     3.28.6

     NSS SSL
     3.28.6
     3.28.6

     NSS S/MIME
     3.28.6
     3.28.6
I am getting this message: "error creating account incoming server already exists" I just want to change my settings to the new ISP and keep all of my old email. I use POP3 as I want to keep email local. The earlier posts with this message talk about deleting accounts, which I do not want to do. Or do I need to move all of the old email to a "local'? Here are the details of my Thunderbird: Application Basics Name: Thunderbird Version: 52.9.1 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1 Profile Folder: Open Folder (Local drive) Application Build ID: 20180709124824 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles Mail and News Accounts account1: INCOMING: account1, , (none) Local Folders, plain, passwordCleartext account2: INCOMING: account2, , (pop3) mail.snowedunder.com:110, alwaysSTARTTLS, passwordCleartext OUTGOING: , mail.snowedunder.com:587, alwaysSTARTTLS, passwordCleartext, true account4: INCOMING: account4, , (imap) mail.snowedunder.com:143, alwaysSTARTTLS, passwordCleartext OUTGOING: , smtp.snowedunder.com:587, alwaysSTARTTLS, passwordEncrypted, true Crash Reports https://crash-stats.mozilla.com/report/index/bp-04e74c0e-6223-4585-891a-416062170104 (1/4/2017) https://crash-stats.mozilla.com/report/index/bp-8997d337-d89a-4c7a-9b01-00c112170104 (1/4/2017) https://crash-stats.mozilla.com/report/index/bp-5899bfa9-5194-4e0b-ab8e-f604b2170104 (1/4/2017) Extensions AttachmentExtractor, 1.3.5.1, true, {35834d20-efdb-4f78-ab77-9635fb4e56c4} ImportExportTools, 3.3.0, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3} Lightning, 5.4.9.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value accessibility.lastLoadDate: 1515340995 accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 52.9.1 font.internaluseonly.changed: false font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.crash-guard.glcontext.appVersion: 45.7.0 gfx.crash-guard.glcontext.deviceID: 0x0102 gfx.crash-guard.glcontext.driverVersion: 9.17.10.4229 gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.glcontext: 2 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: a6fe4662-7356-4c95-b57b-3267d9b5856 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1537802806 places.history.expiration.transient_current_max_pages: 122334 plugin.importedState: true print.printer_Brother_MFC-8910DW_Printer.print_bgcolor: false print.printer_Brother_MFC-8910DW_Printer.print_bgimages: false print.printer_Brother_MFC-8910DW_Printer.print_duplex: -437918235 print.printer_Brother_MFC-8910DW_Printer.print_edge_bottom: 0 print.printer_Brother_MFC-8910DW_Printer.print_edge_left: 0 print.printer_Brother_MFC-8910DW_Printer.print_edge_right: 0 print.printer_Brother_MFC-8910DW_Printer.print_edge_top: 0 print.printer_Brother_MFC-8910DW_Printer.print_evenpages: true print.printer_Brother_MFC-8910DW_Printer.print_footercenter: print.printer_Brother_MFC-8910DW_Printer.print_footerleft: &PT print.printer_Brother_MFC-8910DW_Printer.print_footerright: &D print.printer_Brother_MFC-8910DW_Printer.print_headercenter: print.printer_Brother_MFC-8910DW_Printer.print_headerleft: &T print.printer_Brother_MFC-8910DW_Printer.print_headerright: &U print.printer_Brother_MFC-8910DW_Printer.print_in_color: true print.printer_Brother_MFC-8910DW_Printer.print_margin_bottom: 0.5 print.printer_Brother_MFC-8910DW_Printer.print_margin_left: 0.5 print.printer_Brother_MFC-8910DW_Printer.print_margin_right: 0.5 print.printer_Brother_MFC-8910DW_Printer.print_margin_top: 0.5 print.printer_Brother_MFC-8910DW_Printer.print_oddpages: true print.printer_Brother_MFC-8910DW_Printer.print_orientation: 0 print.printer_Brother_MFC-8910DW_Printer.print_page_delay: 50 print.printer_Brother_MFC-8910DW_Printer.print_paper_data: 1 print.printer_Brother_MFC-8910DW_Printer.print_paper_height: 11.00 print.printer_Brother_MFC-8910DW_Printer.print_paper_name: print.printer_Brother_MFC-8910DW_Printer.print_paper_size_type: 0 print.printer_Brother_MFC-8910DW_Printer.print_paper_size_unit: 0 print.printer_Brother_MFC-8910DW_Printer.print_paper_width: 8.50 print.printer_Brother_MFC-8910DW_Printer.print_resolution: -437918235 print.printer_Brother_MFC-8910DW_Printer.print_reversed: false print.printer_Brother_MFC-8910DW_Printer.print_scaling: 1.00 print.printer_Brother_MFC-8910DW_Printer.print_shrink_to_fit: true print.printer_Brother_MFC-8910DW_Printer.print_to_file: false print.printer_Brother_MFC-8910DW_Printer.print_unwriteable_margin_bottom: 0 print.printer_Brother_MFC-8910DW_Printer.print_unwriteable_margin_left: 0 print.printer_Brother_MFC-8910DW_Printer.print_unwriteable_margin_right: 0 print.printer_Brother_MFC-8910DW_Printer.print_unwriteable_margin_top: 0 security.sandbox.content.tempDirSuffix: {afd16807-6893-4506-9e9e-466c84f710ca} Graphics GPU #1 Description: Intel(R) HD Graphics Vendor ID: 0x8086 Device ID: 0x0102 RAM: Unknown Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Driver Version: 9.17.10.4459 Driver Date: 5-19-2016 Features Direct2D: false DirectWrite: true (10.0.17134.1) WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15) AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: skia JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.13.1 4.13.1 NSS 3.28.6 3.28.6 NSS Util 3.28.6 3.28.6 NSS SSL 3.28.6 3.28.6 NSS S/MIME 3.28.6 3.28.6

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options
I just want to change my settings to the new ISP and keep all of my old email.

Leave your existing account alone for the time being.

Set up your new account in Thunderbird for your new provider. Job done.

Don_Samuels
Don_Samuels Question owner
more options

That is what I tried to do and I got the message of the server existing. Remember that my email stays the same, I just changed ISP. Should I change the older account to something crazy?

christ1
christ1
  • Top 25 Contributor
more options

According to your Troubleshooting Information you do have two accounts for mail.snowedunder.com. Why?

One is POP, the other is IMAP. Please expalin what this is all about.

If you do set up a second account you must not use the same account name as for the existing account.