Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How do i change my primary email address if i no longer have access to it to recieve verification information

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

gregsammonsnz
gregsammonsnz
more options

I no longer have access to the email address i used to set up my firefox account. there is provision to add a secondary email address then convert this to the primary email address but this needs to be verified through the primary email address ( that i no longer have access to ?)

I no longer have access to the email address i used to set up my firefox account. there is provision to add a secondary email address then convert this to the primary email address but this needs to be verified through the primary email address ( that i no longer have access to ?)

Chosen solution

If you no longer have access to the old primary Firefox account then your only option is to create a new Firefox account with an email address that you can confirm (verify). You can setup a secondary email address to an email service like Gmail with the new account to avoid such issues.

Read this answer in context 👍 1

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

If you no longer have access to the old primary Firefox account then your only option is to create a new Firefox account with an email address that you can confirm (verify). You can setup a secondary email address to an email service like Gmail with the new account to avoid such issues.