This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Popup on New York Times site asks me to stay on page, and Mozilla support solution not helping.

  • 6 replies
  • 4 have this problem
  • 1 view
  • Last reply by McCoy

Gwenj
Gwenj
more options

When on the New York Times website I keep getting this pop-up message: "This page is asking you to confirm that you want to leave - data you have entered may not be saved." I tried the solution that is on the Mozilla help page, but it doesn't seem to be working. The fix seems to be missing a couple of steps. I tried several ways to modify the fix, but the pop-up still comes back. It only seems to be happening on the NYTimes site, and it's only happened since the newest Firefox update. Help!

When on the New York Times website I keep getting this pop-up message: "This page is asking you to confirm that you want to leave - data you have entered may not be saved." I tried the solution that is on the Mozilla help page, but it doesn't seem to be working. The fix seems to be missing a couple of steps. I tried several ways to modify the fix, but the pop-up still comes back. It only seems to be happening on the NYTimes site, and it's only happened since the newest Firefox update. Help!

Chosen solution

Hello,

Engineers at the NYTimes have investigated this issue and it has now been resolved. We apologize for the inconvenience!

Thanks, Pooja Reddy Product Manager at NYTimes

Read this answer in context 👍 0

All Replies (6)

McCoy
McCoy
more options

Hello Gwenj,

Unless this is what you've already tried; would you please do this :

Type in the address bar about:config and press Enter (promise to be careful, if asked)

Type in the search bar and look for the preference :

dom.disable_beforeunload

and set its value to true

Then close and restart Firefox.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Looks that this is a recent change on the nytimes website since there has been another report.

  • [/questions/1241384] When on www.nytimes.com, Firefox pop-up stating "This page is asking you to confirm that you want to leave - data you have entered may not be saved." appears.
RJB
RJB
more options

Does changing this in about:config effect all websites, or just NY Times'?

McCoy
McCoy
more options

AlonzoMosley said

Does changing this in about:config effect all websites, or just NY Times'?

That will effect all websites .....

If that's not what you want : maybe you could contact NY Times  ?

poojareddy
poojareddy
more options

Chosen Solution

Hello,

Engineers at the NYTimes have investigated this issue and it has now been resolved. We apologize for the inconvenience!

Thanks, Pooja Reddy Product Manager at NYTimes

McCoy
McCoy
more options

poojareddy said

Hello, Engineers at the NYTimes have investigated this issue and it has now been resolved. We apologize for the inconvenience! Thanks, Pooja Reddy Product Manager at NYTimes

Thank you for letting us know - much appreciated  !