This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why is there a greyed email account inside of my email account?

  • 3 replies
  • 1 has this problem
  • 21 views
  • Last reply by kner

more options

Hi. There is a greyed email account in one of my email account. How can I remove it?

Hi. There is a greyed email account in one of my email account. How can I remove it?

All Replies (3)

more options

Please refer to the attached image.

more options

how about a larger image but showing the whole account folder structure.

Is the "parent" account a gmail account that is set to retrieve mail from that account perhaps?

more options

Matt said

how about a larger image but showing the whole account folder structure. Is the "parent" account a gmail account that is set to retrieve mail from that account perhaps?

Hi. Sorry for the late reply as I was out of office. Please find attached larger image.