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Firefox Account Authenticator app and recovery code

  • 2 replies
  • 2 have this problem
  • 6 views
  • Last reply by cor-el

garyward22
garyward22
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TYrying to login to try Firefox send. I am asked for authenticator ap or recovery code.

1 - As far as I can remeber never used an Authenticator app for Firefox. 2 - Been using Firefox for more than 10 years - not sure I ever had recovery codes 3 - Requested change of password - email received to my email address and my recovery email address 4 - Changed password - email recd again on both mail email and recovery email address. Your account password was changed You will need to enter your new password on other devices to resume synchronising. 5 - Attemepted to login and I need the authenticator app or recoivery code. 6 - Now in a loop

How to I cut the loop

Thanks

PS I can login to the community notice board!

TYrying to login to try Firefox send. I am asked for authenticator ap or recovery code. 1 - As far as I can remeber never used an Authenticator app for Firefox. 2 - Been using Firefox for more than 10 years - not sure I ever had recovery codes 3 - Requested change of password - email received to my email address and my recovery email address 4 - Changed password - email recd again on both mail email and recovery email address. Your account password was changed You will need to enter your new password on other devices to resume synchronising. 5 - Attemepted to login and I need the authenticator app or recoivery code. 6 - Now in a loop How to I cut the loop Thanks PS I can login to the community notice board!

All Replies (2)

Pratyush Tewari
Pratyush Tewari
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So you have to create a new email address and manage that for your whole life because there is no way provided by firefox to either recover the code, login to your account, reset it or delete the account.

if this happens to you in the future again, you have to create another email address and manage it for your lifetime again.

Basically, you are stuck in a loop forever. Most you can do is forget about using firefox

Modified by Pratyush Tewari

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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