This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Suddenly Firefox will not create bookmarks even in safe mode; no new add ons

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by Silenus

Silenus
Silenus
more options

I tried starting in safe mode and refreshing Firefox without help. Keyboard short cut, dropdown menu or pressing on star does not create a short cut. There are no new add ons. I could remove what is there and try, but I doubt that this will help.

I tried starting in safe mode and refreshing Firefox without help. Keyboard short cut, dropdown menu or pressing on star does not create a short cut. There are no new add ons. I could remove what is there and try, but I doubt that this will help.

Chosen solution

Hello Silenus,

If Safe Mode didn't make a difference; would you try this please :

3-bar menu => Help (at the bottom) => Troubeshooting Information, and scroll all the way down to "Places Database".

There you'll see "Integrity" - please click "Verify Integrity".


If that doesn't help, then on the "about:support" page scroll down to "Profile Folder" and click on "Open Folder".

With Firefox closed remove any places.sqlite files in your profile folder (with Firefox closed) :

Also see :

https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

Read this answer in context 👍 1

All Replies (2)

McCoy
McCoy
more options

Chosen Solution

Hello Silenus,

If Safe Mode didn't make a difference; would you try this please :

3-bar menu => Help (at the bottom) => Troubeshooting Information, and scroll all the way down to "Places Database".

There you'll see "Integrity" - please click "Verify Integrity".


If that doesn't help, then on the "about:support" page scroll down to "Profile Folder" and click on "Open Folder".

With Firefox closed remove any places.sqlite files in your profile folder (with Firefox closed) :

Also see :

https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

Silenus
Silenus Question owner
more options

Thanks very much your answer probably would have worked. I just got finished deleting all the Mozilla files from AppData and reinstalling. The book marks now work fine. I assume that something in AppData was messed up, probably what you suggested. Forgive me for being in a hurry!