This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

E-mails lost after Thunderbird Update

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by tec

tec
tec
more options

I've installed Thunderbird 60 a few weeks ago. I used the older version because I needed the add-on for importing mail from Windows Live mail. This add-on doesn't work with the latest version. After the automatic Thunderbird update from 60 to 68 last night all imported mails are lost. But not only that, now, all "sent" mails (apart from 3) from the last three weeks since the Thunderbird installation and all mail addresses that had been added to the address book since then, are lost as well. The respective folders where the missing mails are stored, are empty, so this is not just the problem that the mails are not shown.

I've installed Thunderbird 60 a few weeks ago. I used the older version because I needed the add-on for importing mail from Windows Live mail. This add-on doesn't work with the latest version. After the automatic Thunderbird update from 60 to 68 last night all imported mails are lost. But not only that, now, all "sent" mails (apart from 3) from the last three weeks since the Thunderbird installation and all mail addresses that had been added to the address book since then, are lost as well. The respective folders where the missing mails are stored, are empty, so this is not just the problem that the mails are not shown.

All Replies (2)

tec
tec Question owner
more options

I noted that the importexport add-on works now also with the Version 68 so I could import again my older mails. I am still missing the sent-mails of the last three weeks and the addresses. Unfortunately I wasn't clever enough to find myself immediately a backup solution.

tec
tec Question owner
more options

I got also my sent mails back. There were in the older profile folder.