This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Split emails threads into individual emails

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by Toad-Hall

astewart1019
astewart1019
more options

My client likes to keep their inbox clean because they get a lot of mail everyday. So they will move an email conversation to the trash once they think it is done, but then if the other person replies back to that thread the next day they will see the email in their inbox for a second then Thunderbird moves it over to the trash with the rest of the thread once it is processed. This causes them to miss some replies and they want to have any email sent to them be split from any previous thread and just show as an individual email item not connected to the rest of the thread. As far as I know this is just a function of how replies work in email but I was wondering if this is a possibility or if they just have to not move conversations to the trash.

Thanks

My client likes to keep their inbox clean because they get a lot of mail everyday. So they will move an email conversation to the trash once they think it is done, but then if the other person replies back to that thread the next day they will see the email in their inbox for a second then Thunderbird moves it over to the trash with the rest of the thread once it is processed. This causes them to miss some replies and they want to have any email sent to them be split from any previous thread and just show as an individual email item not connected to the rest of the thread. As far as I know this is just a function of how replies work in email but I was wondering if this is a possibility or if they just have to not move conversations to the trash. Thanks

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Suggest: If they decide a conversation of threaded emails is finished. If they delete the 'threaded' conversation, then they are choosing to delete the entire threaded conversation and that included anything that arrives as part of that threaded conversation.

Either: Delete all the threaded emails, but keep the original - the top one, so any subsequent received emails can show as threaded to original.

Or Unthread the emails first and then delete them as individual emails.

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Also: Make sure you do not have the sort option set as threaded in the 'Trash' folder. Suggest Trash uses sort by ' Date' and 'Descending' and 'Unthreaded'