This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox for Andriod

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by emk1005

emk1005
emk1005
more options

I tried upgrading my Firefox on my Samsung Galazy S9, provided my email address as prompted, and now have a window on my phone that says "Welcome to an all-new Firefox" that has been "Updating Firefox" for the past 24 hours, while locking out my internet access. How do I get rid of this screen and finish updating Firefox?

I tried upgrading my Firefox on my Samsung Galazy S9, provided my email address as prompted, and now have a window on my phone that says "Welcome to an all-new Firefox" that has been "Updating Firefox" for the past 24 hours, while locking out my internet access. How do I get rid of this screen and finish updating Firefox?

Chosen solution

Try to stop this process and install it again.

Read this answer in context 👍 0

All Replies (3)

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

Chosen Solution

Try to stop this process and install it again.

emk1005
emk1005 Question owner
more options

The Firefox updating window doesn't allow me to close it, and restarting my cell phone doesn't close it.

emk1005
emk1005 Question owner
more options

Thanks for your help.