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video calls crashing browser

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by tkw4

tkw4
tkw4
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Except for Zoom, I can't do video calling without crashing the browser (not just the tab; the whole thing) on my Windows laptop. My doctor has software for telemedicine calls, but it won't work. Facebook video calls won't work. I have been told that this will all work with Chrome, but I'd rather not install Chrome if I don't have to. I have Facebook on my android phone, and video calling works just fine there. Anyone know what my problem is and what I can do to fix it? Please don't use tech speak in your answer if possible.

Except for Zoom, I can't do video calling without crashing the browser (not just the tab; the whole thing) on my Windows laptop. My doctor has software for telemedicine calls, but it won't work. Facebook video calls won't work. I have been told that this will all work with Chrome, but I'd rather not install Chrome if I don't have to. I have Facebook on my android phone, and video calling works just fine there. Anyone know what my problem is and what I can do to fix it? Please don't use tech speak in your answer if possible.

All Replies (2)

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

tkw4
tkw4 Question owner
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bp-54db19a7-4ece-418f-a3b4-8fb8c0200902 9/2/2020, 9:42 AM View bp-93b39af1-341f-460d-99fd-180300201211 12/11/2020, 10:03 AM View bp-37ebf46d-4056-470e-8f98-9a9d00201211 12/11/2020, 10:04 AM View bp-f287e866-6852-4a50-bfae-32a3e0201211 12/11/2020, 10:04 AM View bp-41a5973e-5833-4572-babb-7a4750201211 12/11/2020, 10:04 AM