We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Google acounts

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Archit

mikereed01980
mikereed01980
more options

I am trying to recover my Google account . I reset my password and then I got off my phone then when I went to sign in it would not let me so ibstopped then I lost my phone . I got a hold of an other phone it was the same phone as my last one.I tried to access my account .So I have not been able to sign in since then. One more thing my in recovery it asked for my phone number .I don't have time on my phone so I can't access my account with phone number

I am trying to recover my Google account . I reset my password and then I got off my phone then when I went to sign in it would not let me so ibstopped then I lost my phone . I got a hold of an other phone it was the same phone as my last one.I tried to access my account .So I have not been able to sign in since then. One more thing my in recovery it asked for my phone number .I don't have time on my phone so I can't access my account with phone number

Chosen solution

Hello Mike,

Unfortunately it seems like this may be an issue from Google's side and i don't think this has to do with Firefox. If you are talking about Google Account/Gmail and not about Firefox accounts, this is an issue Google should look into. Please go to Google's support page for further assistance.

Read this answer in context 👍 0

All Replies (1)

Archit
Archit
more options

Chosen Solution

Hello Mike,

Unfortunately it seems like this may be an issue from Google's side and i don't think this has to do with Firefox. If you are talking about Google Account/Gmail and not about Firefox accounts, this is an issue Google should look into. Please go to Google's support page for further assistance.