This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to load websites on mozilla

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by orange

Ivan23
Ivan23
more options

Hi, I recently downloaded Mozilla on my mobile phone. It's really one of the best browsers I have ever used, but I am facing issues with some websites like Facebook.com, allhealthcarecareers.com/cna-practice-test/ and medium.com. Sometimes these websites show an error "site can't be reached", but when I open it on other browsers they work perfectly.

Hi, I recently downloaded Mozilla on my mobile phone. It's really one of the best browsers I have ever used, but I am facing issues with some websites like [https://www.facebook.com/ Facebook.com], [https://allhealthcarecareers.com/cna-practice-test/ allhealthcarecareers.com/cna-practice-test/] and [https://medium.com/ medium.com]. Sometimes these websites show an error "site can't be reached", but when I open it on other browsers they work perfectly.

Modified by Ivan23

All Replies (1)

orange
orange
more options

Hi. You can follow below guidelines

  • Click on the menu button to open the menu panel.
  • Click History and select Clear Recent History….
  • In the Time Range to clear: drop-down, select Everything.
  • Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
  • Click OK.