This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

A website autonomously opens up on startup of PC

  • 11 replies
  • 1 has this problem
  • 277 views
  • Last reply by FredMcD

more options

www.google.com.784135765499538.windows-display-service.com

The website which is given above always opens up whenever I start up my pc

on startup Firefox window opens up with two tabs first- Session restore second- is the website which is given above

and few more things that i noticed are that > Firefox window is not signed in with my Firefox account (But I have signed it in) > No Firefox Add-Ons are available(I mean they are not started) > window which opens on startup is like its new window with no customization that I have made in Firefox.

Above given website looks suspicious to me, I tried refreshing Firefox and using website blocker and other ways that I could find on web.

sorry I cannot provide troubleshooting information as I have uninstalled Firefox

www.google.com.784135765499538.windows-display-service.<!-- -->com The website which is given above always opens up whenever I start up my pc on startup Firefox window opens up with two tabs first- Session restore second- is the website which is given above and few more things that i noticed are that > Firefox window is not signed in with my Firefox account (But I have signed it in) > No Firefox Add-Ons are available(I mean they are not started) > window which opens on startup is like its new window with no customization that I have made in Firefox. Above given website looks suspicious to me, I tried refreshing Firefox and using website blocker and other ways that I could find on web. sorry I cannot provide troubleshooting information as I have uninstalled Firefox

Modified by Chris Ilias

Chosen solution

jscher2000 said

There may be some malware on your computer that is set up to use Firefox. You could try running the cleaning tools suggested in this support article: Troubleshoot Firefox issues caused by malware.

I have Scanned my pc with all options

Malwarebytes

-Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 372136 Threats Detected: 3 Threats Quarantined: 0 Time Elapsed: 3 min, 44 sec

-Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect

-Scan Details- Process: 0 (No malicious items detected)

Module: 0 (No malicious items detected)

Registry Key: 0 (No malicious items detected)

Registry Value: 1 Trojan.Agent.VBS, HKU\S-1-5-21-505345203-3264771080-3318889684-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|Windows Updates Service, No Action By User, 1276, 755045, , , , , ,

Registry Data: 0 (No malicious items detected)

Data Stream: 0 (No malicious items detected)

Folder: 1 Trojan.Agent.VBS, C:\USERS\DELL\APPDATA\ROAMING\WINDOWS UPDATES FILES, No Action By User, 1276, 755045, 1.0.47856, , ame, , ,

File: 1 Trojan.Agent.VBS, C:\USERS\DELL\APPDATA\ROAMING\WINDOWS UPDATES FILES\Windows Updates Service.vbe, No Action By User, 1276, 755045, 1.0.47856, , ame, , 0EBE17656B27CC82D3746F9914B70025, A17030E2209D331A5532A67549A8992896421D6C03D5C7BCC05B1BACDD1B41ED

Physical Sector: 0 (No malicious items detected)

WMI: 0 (No malicious items detected)


(end)

___________________________________________________________

Since after scan And quarantined those files i have not seen any issue again

Looks like Issue solved

THANKYOU To ALL

Read this answer in context 👍 1

All Replies (11)

more options

https://support.mozilla.org/en-US/kb/how-to-set-the-home-page

Type about:config<enter> in the address bar. If a warning screen comes up, press the I Accept the Risk button. At the top of the screen is a search bar. Type browser.startup.homepage

What is the value? Right-click and select Reset to restore its default value; about:home

more options

krishna.t.kalyankasture said

and few more things that i noticed are that > Firefox window is not signed in with my Firefox account (But I have signed it in) > No Firefox Add-Ons are available(I mean they are not started) > window which opens on startup is like its new window with no customization that I have made in Firefox.

Sometimes when the browser thinks there is a problem with the profile, it will create a new one.


Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

more options

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

more options

Also, if this isn't a setting in Firefox, it might be part of your system startup or Scheduled Tasks. Microsoft has a tool that collects those for review:

https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns

more options

By the way, since you uninstalled Firefox, what happens at startup now? Does the URL open in your current default browser, or all is well?

more options

jscher2000 said

By the way, since you uninstalled Firefox, what happens at startup now? Does the URL open in your current default browser, or all is well?

No, Now I don't see that website anymore.

more options

Now, I have Reinstalled Firefox from (http://www.getfirefox.com/) And Still See That website on startup only on Firefox and not any other browser.

But I forgot to mention one more problem

Firefox was using all of available free CPU (Total CPU Usage reaching to 100%) and heating up my PC.

I checked it form Task Manager and ended that Task.

It does this same thing on every startup and I am forced to end task.

once I end task This doesn't trouble afterwards but does same thing on next startup.

this issue was also started approximately at same time as that website was autonomously opening up.

For some Help: At same time I had even started using web (https://www.naturalreaders.com/)

This same issue of High CPU usage also arose in Google Chrome when I used web and installed extension (https://www.naturalreaders.com/chrome_ext.html)

I think that after using this web's online reader (https://www.naturalreaders.com/online/) this new issue of High CPU Usage arose.

I would also like to bring to notice that CPU issue also starts up on every PC startup.

more options

FredMcD said

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer. https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

I checked your suggestions [ about:profiles and about:config ] That all is okay.

more options

There may be some malware on your computer that is set up to use Firefox. You could try running the cleaning tools suggested in this support article: Troubleshoot Firefox issues caused by malware.

more options

Chosen Solution

jscher2000 said

There may be some malware on your computer that is set up to use Firefox. You could try running the cleaning tools suggested in this support article: Troubleshoot Firefox issues caused by malware.

I have Scanned my pc with all options

Malwarebytes

-Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 372136 Threats Detected: 3 Threats Quarantined: 0 Time Elapsed: 3 min, 44 sec

-Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect

-Scan Details- Process: 0 (No malicious items detected)

Module: 0 (No malicious items detected)

Registry Key: 0 (No malicious items detected)

Registry Value: 1 Trojan.Agent.VBS, HKU\S-1-5-21-505345203-3264771080-3318889684-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|Windows Updates Service, No Action By User, 1276, 755045, , , , , ,

Registry Data: 0 (No malicious items detected)

Data Stream: 0 (No malicious items detected)

Folder: 1 Trojan.Agent.VBS, C:\USERS\DELL\APPDATA\ROAMING\WINDOWS UPDATES FILES, No Action By User, 1276, 755045, 1.0.47856, , ame, , ,

File: 1 Trojan.Agent.VBS, C:\USERS\DELL\APPDATA\ROAMING\WINDOWS UPDATES FILES\Windows Updates Service.vbe, No Action By User, 1276, 755045, 1.0.47856, , ame, , 0EBE17656B27CC82D3746F9914B70025, A17030E2209D331A5532A67549A8992896421D6C03D5C7BCC05B1BACDD1B41ED

Physical Sector: 0 (No malicious items detected)

WMI: 0 (No malicious items detected)


(end)

___________________________________________________________

Since after scan And quarantined those files i have not seen any issue again

Looks like Issue solved

THANKYOU To ALL

more options

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.