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  • Last reply by FredMcD

jamalmashayekhi
jamalmashayekhi
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Hello I use Mozilla for many years. Recently I change my windows and now I can’t watch videos in my WhatsApp page(web.whatsapp.com). It doesn't download anyway. What’s my problem and what’s the solution? Thanks

Hello I use Mozilla for many years. Recently I change my windows and now I can’t watch videos in my WhatsApp page(web.whatsapp.com). It doesn't download anyway. What’s my problem and what’s the solution? Thanks
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FredMcD
FredMcD
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Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


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