This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

removing Primary Password

  • 2 replies
  • 1 has this problem
  • 14 views
  • Last reply by cor-el

more options

I cannot remove Primary Password. When I follow directions and get to step remove check mark, the screen grays out. Also, the sign in primary password keeps showing up even though I entered my password. I see this question already being submitted but do not see a resolution.

I cannot remove Primary Password. When I follow directions and get to step remove check mark, the screen grays out. Also, the sign in primary password keeps showing up even though I entered my password. I see this question already being submitted but do not see a resolution.

All Replies (2)

more options

Select to change the Primary Password. But leave the new password field blank.

more options