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Firefox wont even launch immediately crashes every time

  • 2 replies
  • 1 has this problem
  • 12 views
  • Last reply by cor-el

killerbeanfan69
killerbeanfan69
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I downloaded Firefox a while ago and it would work and just a few hours ago I had completely restored my pc to see if it improves issues I had and speed, but the same issues I was having with Firefox are still happening. When first downloaded it runs for maybe 2 seconds then crashes and if you try to re open it, you either cant or see it pop up in the task bar only to go away the next second like a flicker. I've deleted and redownloaded it already and I cant find the crash report on my pc even from the Win + R so I was wondering if anybody ever had an issue like this and how they fixed it.

I downloaded Firefox a while ago and it would work and just a few hours ago I had completely restored my pc to see if it improves issues I had and speed, but the same issues I was having with Firefox are still happening. When first downloaded it runs for maybe 2 seconds then crashes and if you try to re open it, you either cant or see it pop up in the task bar only to go away the next second like a flicker. I've deleted and redownloaded it already and I cant find the crash report on my pc even from the Win + R so I was wondering if anybody ever had an issue like this and how they fixed it.

All Replies (2)

Terry
Terry
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I had a relatively minor crashing issue and eventually fixed it by creating a new profile, which you can do with Firefox closed. These articles may help. To find crash reports, open about:crashes in a new tab. It seems you may have none in which case the first article won't help.

https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help

https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_what-information-is-stored-in-my-profile

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017, 2019, and 2022":

You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.