This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

password

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

I typed chrome://pippki/content/resetpassword.xul in the address bar, but only a white screen appears and it does not load. I forgot my master password...

I typed chrome://pippki/content/resetpassword.xul in the address bar, but only a white screen appears and it does not load. I forgot my master password...

All Replies (2)

more options

Hi akamandro12345, Warning: Resetting your Primary Password will remove all of your saved usernames and passwords. The .xul is old. Try - chrome://pippki/content/resetpassword.xhtml

See: Reset your Primary Password if you've forgotten it

more options

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.