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Firefox Crashes after Reboot

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  • Last reply by jonzn4SUSE

robotwizard
robotwizard
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Firefox Crashes after rebooting, was working before. Tried several times, but keep getting crash reporter. Very important for me to recover open tabs. Crash report is as Follows:

AdapterDeviceID: 0x1057 AdapterDriverVersion: 9.18.13.1269 AdapterSubsysID: 21d117aa AdapterVendorID: 0x10de AppInitDLLs: %SystemRoot%\System32\nvinitx.dll AvailablePageFile: 53314732032 AvailablePhysicalMemory: 4769107968 AvailableVirtualMemory: 8778712899584 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20220808125904 CPUMicrocodeVersion: 0x29 ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown disabled -- Running in Safe Mode CrashTime: 1661049042 DOMFissionEnabled: 1 DOMIPCEnabled: 1 GraphicsCriticalError: |[0][GFX1-]: RenderCompositorSWGL failed mapping default framebuffer, no dt (t=18.7366) GraphicsNumRenderers: 2 HeadlessMode: 0 InstallTime: 1660509565 JSOutOfMemory: Reported LauncherProcessState: 0 ModuleSignatureInfo: {"Broadcom Corporation":["BtMmHook.dll"],"Microsoft Corporation":["ucrtbase.dll","msvcp140.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-core-synch-l1-2-0.dll","api-ms-win-core-file-l2-1-0.dll","api-ms-win-core-file-l1-2-0.dll","api-ms-win-core-timezone-l1-1-0.dll","api-ms-win-core-processthreads-l1-1-1.dll","api-ms-win-core-localization-l1-2-0.dll","VCRUNTIME140.dll","api-ms-win-crt-runtime-l1-1-0.dll"],"Microsoft Windows":["ntdll.dll","normaliz.dll","psapi.dll","dxgi.dll","Wpc.dll","api-ms-win-downlevel-advapi32-l2-1-0.dll","api-ms-win-downlevel-shlwapi-l2-1-0.dll","rasadhlp.dll","npmproxy.dll","netprofm.dll","winrnr.dll","wshbth.dll","pnrpnsp.dll","NapiNSP.dll","duser.dll","dui70.dll","dbghelp.dll","dwmapi.dll","uxtheme.dll","winmm.dll","wsock32.dll","samcli.dll","IPHLPAPI.DLL","netutils.dll","ntmarta.dll","propsys.dll","MMDevAPI.dll","avrt.dll","version.dll","WSHTCPIP.DLL","powrprof.dll","wtsapi32.dll","rsaenh.dll","wship6.dll","mswsock.dll","bcryptprimitives.dll","wevtapi.dll","apphelp.dll","winsta.dll","RpcRtRemote.dll","profapi.dll","msasn1.dll","api-ms-win-downlevel-shlwapi-l1-1-0.dll","api-ms-win-downlevel-advapi32-l1-1-0.dll","api-ms-win-downlevel-ole32-l1-1-0.dll","devobj.dll","api-ms-win-downlevel-version-l1-1-0.dll","cfgmgr32.dll","api-ms-win-downlevel-normaliz-l1-1-0.dll","api-ms-win-downlevel-user32-l1-1-0.dll","imm32.dll","msvcrt.dll","clbcatq.dll","setupapi.dll","sechost.dll","shlwapi.dll","ws2_32.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","nssckbi.dll","freebl3.dll","mozglue.dll","osclientcerts.dll","softokn3.dll","lgpllibs.dll"]} MozCrashReason: Failed to load critical module "resource://gre/modules/WebNavigation.jsm" Notes: Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x0126, AdapterSubsysID2: 21d117aa, AdapterDriverVersion2: 8.15.10.2538FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 352 StartupCrash: 0 StartupTime: 1661048709 SubmittedFrom: Client SystemMemoryUsePercentage: 72 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20220808125904","version":"103.0.2","vendor":"Mozilla","displayVersion":"103.0.2","platformVersion":"103.0.2","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16267,"virtualMaxMB":8388608,"cpu":{"isWindowsSMode":false,"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":2691,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"installYear":2017,"hasSuperfetch":true,"hasPrefetch":true,"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"windowsBuildNumber":7601},"hdd":{"binary":{"model":"WDC WD10JPLX-00MBPT0","revision":"01.01H01","type":"HDD"},"profile":{"model":"WDC WD10JPLX-00MBPT0","revision":"01.01H01","type":"HDD"},"system":{"model":"WDC WD10JPLX-00MBPT0","revision":"01.01H01","type":"HDD"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"NVIDIA NVS 4200M ","vendorID":"0x10de","deviceID":"0x1057","subsysID":"21d117aa","RAM":1024,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVendor":null,"driverVersion":"9.18.13.1269","driverDate":"10-28-2013","GPUActive":true},{"description":"Intel(R) HD Graphics Family","vendorID":"0x8086","deviceID":"0x0126","subsysID":"21d117aa","RAM":0,"driver":"igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32","driverVendor":null,"driverVersion":"8.15.10.2538","driverDate":"9-26-2011","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender_software","hwCompositing":{"status":"blocked:FEATURE_FAILURE_COMP_SAFEMODE"},"gpuProcess":{"status":"blocked:FEATURE_FAILURE_SAFE_MODE"},"wrQualified":{"status":"available"},"webrender":{"status":"unavailable-in-safe-mode"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_DCOMP_NOT_ANGLE"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"unavailable:FEATURE_FAILURE_D3D11_NEED_HWCOMP"},"d2d":{"status":"unavailable:FEATURE_FAILURE_D2D_D3D11_COMP","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"isWow64":false,"isWowARM64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true,"autoDownload":false,"background":true},"userPrefs":{"accessibility.browsewithcaret":true,"app.shield.optoutstudies.enabled":false,"browser.newtabpage.enabled":false,"browser.search.region":"US","browser.search.widget.inNavBar":true,"browser.startup.homepage":"<user-set>","browser.startup.page":3,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"browser.urlbar.suggest.bestmatch":true,"doh-rollout.doorhanger-decision":"UIOk","extensions.formautofill.addresses.enabled":false,"extensions.formautofill.creditCards.enabled":false,"media.gmp-gmpopenh264.lastInstallStart":1659646438,"media.gmp-gmpopenh264.lastDownload":1659646445,"media.gmp-gmpopenh264.lastUpdate":1659646445,"media.gmp-manager.lastCheck":1660847661,"media.gmp-manager.lastEmptyCheck":1660847661,"network.trr.strict_native_fallback":false,"privacy.donottrackheader.enabled":true,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":6,"contentWin32kLockdownState":8},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":17516,"resetDate":18604},"addons":{"activeAddons":{"{2a168bd0-55d2-466f-9c68-077c416943be}":{"version":"1.2","scope":1,"type":"extension","updateDay":18604,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"fdm_ffext2@freedownloadmanager.org":{"version":"3.0.57","scope":1,"type":"extension","updateDay":18918,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"uBlock0@raymondhill.net":{"version":"1.38.6","scope":1,"type":"extension","updateDay":18918,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"@contain-facebook":{"version":"2.3.1","scope":1,"type":"extension","updateDay":18842,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"{4853d046-c5a3-436b-bc36-220fd935ee1d}":{"version":"7.4.0","scope":1,"type":"extension","updateDay":18841,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"{abed7ce6-ea64-4b94-9531-bacf5acb9166}":{"version":"1.7","scope":1,"type":"extension","updateDay":18604,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"enhancerforyoutube@maximerf.addons.mozilla.org":{"version":"2.0.107.2","scope":1,"type":"extension","updateDay":18891,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"jid1-NIfFY2CA8fy1tg@jetpack":{"version":"4.39.1","scope":1,"type":"extension","updateDay":18930,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"{20fc2e06-e3e4-4b2b-812b-ab431220cada}":{"version":"1.3.0","scope":1,"type":"extension","updateDay":18604,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"{b9acf540-acba-11e1-8ccb-001fd0e08bd4}":{"version":"17.4","scope":1,"type":"extension","updateDay":18912,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"firefox@ghostery.com":{"version":"8.5.7","scope":1,"type":"extension","updateDay":18808,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"{b9db16a4-6edc-47ec-a1f4-b86292ed211d}":{"version":"7.6.0","scope":1,"type":"extension","updateDay":18810,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"{361c507c-7752-40d4-9143-af3d0b44f629}":{"version":"1.6.1","scope":1,"type":"extension","updateDay":19210,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"doh-rollout@mozilla.org":{"version":"2.0.0","scope":1,"type":"extension","updateDay":18503,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19217,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":19181,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"webcompat@mozilla.org":{"version":"103.0.0","scope":1,"type":"extension","updateDay":19217,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19217,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"google@search.mozilla.org":{"version":"1.2","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"amazondotcom@search.mozilla.org":{"version":"1.3","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"wikipedia@search.mozilla.org":{"version":"1.1","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"bing@search.mozilla.org":{"version":"1.3","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"ddg@search.mozilla.org":{"version":"1.1","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"ebay@search.mozilla.org":{"version":"1.3","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"addons-search-detection@mozilla.com":{"version":"2.0.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true}},"theme":{},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.8.1.2","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2449.0","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"bug-1680034-rollout-shirley-feature-roll-out-81-to-83-release-81-83":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"__NO_ENROLLMENT_ID__"},"bug-1693420-rollout-sponsored-top-sites-rollout-release-84-100":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"15b64671-1d61-48f5-8544-570a3caca2ba"},"bug-1712189-rollout-keep-firefox-up-to-date-even-when-it-is-not-ru-release-90-94":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"382ce082-0ddd-437e-8ca5-45cbbc50729d"},"bug-1766618-rollout-disable-websocket-over-http2-release-91-100":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"415ee89e-b069-4b9c-8cca-23344a6d97c6"}}} TelemetrySessionId: 588f7ac0-0f10-4205-ba6a-199182ad1d8e Throttleable: 1 TotalPageFile: 66704510976 TotalPhysicalMemory: 17057431552 TotalVirtualMemory: 8796092891136 URL: about:blank UptimeTS: 874.459395618 Vendor: Mozilla Version: 103.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
VMCI sockets DGRAM : 0 : 28 : 2 : 0 : 0x9 : 0x8 : %windir%\system32\vsocklib.dll :  : 570adc4b-67b2-42ce-92b2-acd33d88d842 
VMCI sockets STREAM : 0 : 28 : 1 : 0 : 0x26 : 0x8 : %windir%\system32\vsocklib.dll :  : 570adc4b-67b2-42ce-92b2-acd33d88d842

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Firefox Crashes after rebooting, was working before. Tried several times, but keep getting crash reporter. Very important for me to recover open tabs. Crash report is as Follows: AdapterDeviceID: 0x1057 AdapterDriverVersion: 9.18.13.1269 AdapterSubsysID: 21d117aa AdapterVendorID: 0x10de AppInitDLLs: %SystemRoot%\System32\nvinitx.dll AvailablePageFile: 53314732032 AvailablePhysicalMemory: 4769107968 AvailableVirtualMemory: 8778712899584 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20220808125904 CPUMicrocodeVersion: 0x29 ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown disabled -- Running in Safe Mode CrashTime: 1661049042 DOMFissionEnabled: 1 DOMIPCEnabled: 1 GraphicsCriticalError: |[0][GFX1-]: RenderCompositorSWGL failed mapping default framebuffer, no dt (t=18.7366) GraphicsNumRenderers: 2 HeadlessMode: 0 InstallTime: 1660509565 JSOutOfMemory: Reported LauncherProcessState: 0 ModuleSignatureInfo: {"Broadcom Corporation":["BtMmHook.dll"],"Microsoft Corporation":["ucrtbase.dll","msvcp140.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-core-synch-l1-2-0.dll","api-ms-win-core-file-l2-1-0.dll","api-ms-win-core-file-l1-2-0.dll","api-ms-win-core-timezone-l1-1-0.dll","api-ms-win-core-processthreads-l1-1-1.dll","api-ms-win-core-localization-l1-2-0.dll","VCRUNTIME140.dll","api-ms-win-crt-runtime-l1-1-0.dll"],"Microsoft Windows":["ntdll.dll","normaliz.dll","psapi.dll","dxgi.dll","Wpc.dll","api-ms-win-downlevel-advapi32-l2-1-0.dll","api-ms-win-downlevel-shlwapi-l2-1-0.dll","rasadhlp.dll","npmproxy.dll","netprofm.dll","winrnr.dll","wshbth.dll","pnrpnsp.dll","NapiNSP.dll","duser.dll","dui70.dll","dbghelp.dll","dwmapi.dll","uxtheme.dll","winmm.dll","wsock32.dll","samcli.dll","IPHLPAPI.DLL","netutils.dll","ntmarta.dll","propsys.dll","MMDevAPI.dll","avrt.dll","version.dll","WSHTCPIP.DLL","powrprof.dll","wtsapi32.dll","rsaenh.dll","wship6.dll","mswsock.dll","bcryptprimitives.dll","wevtapi.dll","apphelp.dll","winsta.dll","RpcRtRemote.dll","profapi.dll","msasn1.dll","api-ms-win-downlevel-shlwapi-l1-1-0.dll","api-ms-win-downlevel-advapi32-l1-1-0.dll","api-ms-win-downlevel-ole32-l1-1-0.dll","devobj.dll","api-ms-win-downlevel-version-l1-1-0.dll","cfgmgr32.dll","api-ms-win-downlevel-normaliz-l1-1-0.dll","api-ms-win-downlevel-user32-l1-1-0.dll","imm32.dll","msvcrt.dll","clbcatq.dll","setupapi.dll","sechost.dll","shlwapi.dll","ws2_32.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","nssckbi.dll","freebl3.dll","mozglue.dll","osclientcerts.dll","softokn3.dll","lgpllibs.dll"]} MozCrashReason: Failed to load critical module "resource://gre/modules/WebNavigation.jsm" Notes: Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x0126, AdapterSubsysID2: 21d117aa, AdapterDriverVersion2: 8.15.10.2538FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 352 StartupCrash: 0 StartupTime: 1661048709 SubmittedFrom: Client SystemMemoryUsePercentage: 72 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20220808125904","version":"103.0.2","vendor":"Mozilla","displayVersion":"103.0.2","platformVersion":"103.0.2","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16267,"virtualMaxMB":8388608,"cpu":{"isWindowsSMode":false,"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":2691,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"installYear":2017,"hasSuperfetch":true,"hasPrefetch":true,"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"windowsBuildNumber":7601},"hdd":{"binary":{"model":"WDC WD10JPLX-00MBPT0","revision":"01.01H01","type":"HDD"},"profile":{"model":"WDC WD10JPLX-00MBPT0","revision":"01.01H01","type":"HDD"},"system":{"model":"WDC WD10JPLX-00MBPT0","revision":"01.01H01","type":"HDD"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"NVIDIA NVS 4200M ","vendorID":"0x10de","deviceID":"0x1057","subsysID":"21d117aa","RAM":1024,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVendor":null,"driverVersion":"9.18.13.1269","driverDate":"10-28-2013","GPUActive":true},{"description":"Intel(R) HD Graphics Family","vendorID":"0x8086","deviceID":"0x0126","subsysID":"21d117aa","RAM":0,"driver":"igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 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%SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a VMCI sockets DGRAM : 0 : 28 : 2 : 0 : 0x9 : 0x8 : %windir%\system32\vsocklib.dll : : 570adc4b-67b2-42ce-92b2-acd33d88d842 VMCI sockets STREAM : 0 : 28 : 1 : 0 : 0x26 : 0x8 : %windir%\system32\vsocklib.dll : : 570adc4b-67b2-42ce-92b2-acd33d88d842 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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What you posted is information about your computer that is attached to the crash report and this doesn't include the GUID of the crash report.

If you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> More Troubleshooting Information" (about:support) page.

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

robotwizard
robotwizard Question owner
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This was copied and pasted from the crash reporter under "report contents". The browser doesn't run so obviously I can't get to the help menu. Is the information you are asking for in a file somewhere?

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Do you have the same issue with Windows in Safe Mode?