This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox account retrieval

more options

my gmail account and it's corresponding mail that I have linked to my firefox account is currently overflown with data. due to my place of residence Im locked from purchasing additional data for that account's google disk, and therefore can not receive any emails. If possible, I would like to verify my account by any other means, or use any other of my mail addresses to receive verification email to my account. To add to the context the whole problem occured after I reinstalled my OS on my PC. I synced my account, saved what data I remembered to, but forgot about my linked mail inability to, well, receive emails. Any help would be really appreciated

my gmail account and it's corresponding mail that I have linked to my firefox account is currently overflown with data. due to my place of residence Im locked from purchasing additional data for that account's google disk, and therefore can not receive any emails. If possible, I would like to verify my account by any other means, or use any other of my mail addresses to receive verification email to my account. To add to the context the whole problem occured after I reinstalled my OS on my PC. I synced my account, saved what data I remembered to, but forgot about my linked mail inability to, well, receive emails. Any help would be really appreciated

All Replies (3)

more options

Unfortunately gmail is just email login firefox account has nothing to do with what happens to your gmail. The primary login email if that gmail was it has to be cleared of inbox to receive the password reset otherwise there no other way to login. But if that is the case how are you posting on firefox if your gmail email login was used to login to your firefox account forum? When you reinstalled your O/S sync will not work if that computer was the main data stored for bookmark or data. So if your logged into your firefox account you can change the login but if your email is full you won't be able to update it. This is what I know of.

more options

You can try a secondary email address in Firefox Account though not sure if you indeed still need access to primary email for verification.

https://support.mozilla.org/en-US/kb/add-secondary-email-address-firefox-accounts https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts

more options

I have a secondary email linked but it required main mail verification to login anyway and doesn't work with the secondary one. This account that Im writing this post from is another firefox account I created with another mail. Clearing inbox from emails on the first main mail doesn't help because the google disc is filled with my phone photos stored when I changed my mobile device. Is there any way to restore access to my account through my secondary mail perhaps?