This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can only recieve emails...can not send emails

  • 1 reply
  • 2 have this problem
  • 14 views
  • Last reply by Matt

dmayea
dmayea
more options

I've had Thunderbird for a long time and never really had any issues. About 6 months ago I found that I could not send emails from my account. I can receive emails...I just can't send any. When I started looking at things, I noticed a small padlock over the envelope icon by both mine and my wife's email address...but not on our business address. We can send emails from our business address but not from the 2 emails with the padlock on the envelope icon.

Please help...it has become extremely frustrating.

Thank you.

I've had Thunderbird for a long time and never really had any issues. About 6 months ago I found that I could not send emails from my account. I can receive emails...I just can't send any. When I started looking at things, I noticed a small padlock over the envelope icon by both mine and my wife's email address...but not on our business address. We can send emails from our business address but not from the 2 emails with the padlock on the envelope icon. Please help...it has become extremely frustrating. Thank you.
Attached screenshots

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

The padlock indicates the connection to get mail on that account is encrypted.

So how about starting at the beginning. What error message do you get when sending mail?