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Access Denied / Connection Reset

  • 1 reply
  • 0 have this problem
  • 2 views
  • Last reply by cor-el

Ed Reid
Ed Reid
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Why is: "Access Denied You don't have permission to access "http://promo.pch.com/53/promo?" on this server. Reference #18.4668dc17.1677001794.178da364" ?

Why is: "The connection was reset (prevalent on conservative sites and e-mails) 

   The connection to the server was reset while the page was loading.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access                 the web.

Sites: Townhall, Daily Caller, Conservative Brief

Same sites accessible through Edge.

Why is: "Access Denied You don't have permission to access "http://promo.pch.com/53/promo?" on this server. Reference #18.4668dc17.1677001794.178da364" ? Why is: "The connection was reset (prevalent on conservative sites and e-mails) The connection to the server was reset while the page was loading. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web. Sites: Townhall, Daily Caller, Conservative Brief Same sites accessible through Edge.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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"You don't have permission to access..." errors are characteristic of a firewall that protects the server against misuse and this firewall thinks something is suspicious about the HTTP request. If you use a proxy or VPN then try to use a direct connection. Select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

  • Settings -> General -> Network -> Connection -> Settings

You can try to clear the Cache and remove the Cookies for websites that cause problems via the padlock button or via "3-bar" Firefox menu button (Settings) to see if that fixes it.

I've seen cases where having enabled Resist Fingerprinting was causing this issue.

Start Firefox in Troubleshoot Mode to check if an extension is causing the problem.

If this all doesn't work then you can try "Forget About This Site" in the right-click context menu of an history item. Note that this removes saved passwords for this website as well.