This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird settings, addressbook, etc

  • 1 reply
  • 0 have this problem
  • 5 views
  • Last reply by david

Gerrit
Gerrit
more options

My Thunderbird keeps crashing and/or not responding. I cannot access the export tool for my settings, etc. Can I just download the latest version of Thunderbird and install it over my present version without losing all my settings and addressbook? Thanks in advance for your help.

My Thunderbird keeps crashing and/or not responding. I cannot access the export tool for my settings, etc. Can I just download the latest version of Thunderbird and install it over my present version without losing all my settings and addressbook? Thanks in advance for your help.

All Replies (1)

david
david
  • Top 10 Contributor
more options

Normally, reinstalling doesn't fix problems, but on your question, your settings are all in the profile, not in Thunderbird itself, so a reinstall should be okay. However, I always backup, even when I know it's safe.