Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to send emails.

  • 1 reply
  • 0 have this problem
  • 2 views
  • Last reply by david

stevebirch7
stevebirch7
more options

Having written an email and pressing 'Send' I get the message: 'Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: IP Address rejected for policy reasons.' I have checked my email SMTP settings and they all seem OK, and I haven't changed them. What are the 'Policy reasons' and how do I move forward? My principle email accounts are 'btinternet.com'. Thanks.

Having written an email and pressing 'Send' I get the message: 'Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: IP Address rejected for policy reasons.' I have checked my email SMTP settings and they all seem OK, and I haven't changed them. What are the 'Policy reasons' and how do I move forward? My principle email accounts are 'btinternet.com'. Thanks.

All Replies (1)

david
david
  • Top 10 Contributor
more options

Your best bet may be to ask your email provider that question, since they apparently didn't share any information. A possible area to check would be that you are authenticating in SMTP server.