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Inbox is empty and `properties` has no "Choose" button

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  • 4 views
  • Last reply by david

guy.nicholson
guy.nicholson
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I'm running Thunderbird 115.5.1 (64-bit) on Mac, and have used TB over at least 7 years with Gmail, Yahoo, iCloud, Comcast email accounts. I'm using Unified folders.

My unified Inbox is empty (see uploaded image). This forum has posts saying select Inbox Properties and then select Choose to select the emails for in your Inbox.

My problem is there is no Choose button in the properties General Information tab for my unified Inbox (see uploaded image)., nor in the Rentention Policy tab.

Any suggestions please how to select which email folders to add to my Unified Inbox? Thanks.

I'm running Thunderbird 115.5.1 (64-bit) on Mac, and have used TB over at least 7 years with Gmail, Yahoo, iCloud, Comcast email accounts. I'm using Unified folders. My unified Inbox is empty (see uploaded image). This forum has posts saying select Inbox Properties and then select ''Choose'' to select the emails for in your Inbox. My problem is there is no ''Choose'' button in the properties General Information tab for my unified Inbox (see uploaded image)., nor in the Rentention Policy tab. Any suggestions please how to select which email folders to add to my Unified Inbox? Thanks.
Attached screenshots

Chosen solution

That was not my suggestion. You renamed the profile itself. Instead, there is a folder named Mail in the profile. Click that and you should see a folder called 'smart folders. Rename that one and then restart TB.

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All Replies (5)

david
david
  • Top 10 Contributor
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Try this: - click help>troubleshootinginformation - scroll down to 'profile folder' - click 'open profile. - exit TB - click the Mail folder and RENAME the smart mailboxes folder - restart TB and it will recreate the smart mailboxes and USUALLY fixes the problem. You may need to unselect and reselect unified toolbars.

guy.nicholson
guy.nicholson Question owner
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Thanks for the suggestion David. Unfortunately my attempt didn't help.

  • I followed the steps and scrolled down to 'profile folder' then click 'open folder' and a Mac Finder window opened with a single folder named "k7815xkh.default".
  • I quit TB
  • I renamed this folder changing one letter.
  • I then re-opened TB and got an error message "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible" (attached image) then TB quits without rebuilding/recreating the mailboxes, unfortunately.

I reverted the folder name back to the original and TB opened as normal with empty InBox and no "Choose" option in the properties. Any other suggestions, did I misunderstand the steps?

david
david
  • Top 10 Contributor
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Chosen Solution

That was not my suggestion. You renamed the profile itself. Instead, there is a folder named Mail in the profile. Click that and you should see a folder called 'smart folders. Rename that one and then restart TB.

guy.nicholson
guy.nicholson Question owner
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Thank you David.

david
david
  • Top 10 Contributor
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You are welcome. I was glad to assist.