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inbox MESSAGE COUNT is doubled

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  • Last reply by Matt

cvancant
cvancant
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Here's my problem, when a new message arrives in my inbox the inbox MESSAGE COUNT double counts the message. If one new message comes in the inbox COUNT says '2'. If two new messages come in the inbox COUNT says '4'.

>NOTE:< There are NOT double (duplicate) messages in the inbox, ONLY the inbox message COUNT is double.

Absolutely everything else about Thunderbird (INCLUDING ALL OTHER FOLDER COUNTS; for example, drafts, trash, sent, etc.) works perfectly fine. Only the inbox COUNT is screwed up. I've looked around this site and have not seen the same problem or a solution. Thanks to anyone who can help.

Here's my problem, when a new message arrives in my inbox the inbox MESSAGE COUNT double counts the message. If one new message comes in the inbox COUNT says '2'. If two new messages come in the inbox COUNT says '4'. >NOTE:< There are NOT double (duplicate) messages in the inbox, ONLY the inbox message COUNT is double. Absolutely everything else about Thunderbird (INCLUDING ALL OTHER FOLDER COUNTS; for example, drafts, trash, sent, etc.) works perfectly fine. Only the inbox COUNT is screwed up. I've looked around this site and have not seen the same problem or a solution. Thanks to anyone who can help.

All Replies (3)

cvancant
cvancant Question owner
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VERY IMPORTANT CLARIFICATION: The inbox new message double count only appears on the Thunderbird icon on my taskbar tray. That is, the taskbar icon says new 4 messages when only 2 appear in the inbox. The actual inbox message count in the Thunderbird window is OK Thus, this may be a taskbar icon problem.

cvancant
cvancant Question owner
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Even stranger! The taskbar icon is double counting only one inbox!

Let me explain. My Thunderbird serves two separate email addresses with their own separate inboxes. If inbox A receives two new messages and inbox B receives one new message, the Thunderbird taskbar tray icon will show (red circle number) 5 new messages. In contrast, if inbox A receives one new message and inbox B receives two, the icon will say 4 new messages. A single new message in A is shown on the icon as two; a single new message in B is shown as one. Clearly, the icon new message counter is double counting only inbox A. Very weird! This selective inbox A double counting happens constantly regardless of the combination and number of new messages for each inbox. This happens in real time as new messages come in. To repeat above, every other aspect of Thunderbird email works perfectly fine and the counts of all folders is correct within the Thunderbird window.

My Thunderbird is kept up-to-date and this double counting has been going on for at least 3 months.

Matt
Matt
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In the case of Gmail every new mail appears in the inbox and the all mail folder. That is how they choose to implement IMAP. That is two.