We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

firefox won't play prime video

  • 2 replies
  • 0 have this problem
  • 1 view
  • Last reply by jonzn4SUSE

tlandis100
tlandis100
more options

says video is not available. amazon prime video won't play. mac studio running sonoma.

says video is not available. amazon prime video won't play. mac studio running sonoma.

All Replies (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Show the issue. Which video? What are you getting when you try to play the video? Did you try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search104

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Works for me. see screenshot